Junior Foreign Exchange Teller

Description

Job Summary: We are seeking a proactive and communicative Junior Foreign Exchange Teller to negotiate foreign currencies, provide consultative customer service, and support operational activities in a dynamic environment. Key Highlights: 1. Collaborative and dynamic environment focused on results and continuous learning. 2. Opportunity for learning and growth in the foreign exchange sector. 3. Support for academic and professional development. If you enjoy working in sales and customer service and are seeking a new opportunity for learning and growth, this role may be right for you! We are looking for proactive, communicative individuals committed to excellence in customer service. As a Junior Foreign Exchange Teller, you will handle foreign currency negotiation and sales, as well as other products in this segment—including international money transfers and connectivity solutions. You will also provide consultative customer service and assist with administrative and operational routines at the branch. At DayCâmbio, we offer a collaborative and dynamic environment focused on results, continuous development, and practical learning in the foreign exchange sector. **Responsibilities and Duties** As a Junior Foreign Exchange Teller, you will be responsible for: * Serving customers in person and via digital channels, ensuring a consultative experience when selling foreign exchange products; * Assisting customers with sending and receiving international remittances; * Monitoring and returning calls to ensure continuity of service; * Managing and engaging with your customer portfolio, offering diversified and personalized product solutions; * Purchasing foreign currencies and checks accurately and securely; * Handling, verifying, and controlling cash and system-based funds, ensuring accuracy; * Receiving, verifying, and archiving foreign exchange contracts and customer documents; * Requesting armored car services whenever necessary, per management guidance; * Performing store opening and/or closing procedures, following established protocols. **Requirements and Qualifications** What we expect from you: * Completed high school education; * Prior customer service experience, preferably with a focus on sales; * Prior experience handling cash operations; * Proficiency in using systems and strong organizational skills for fund control; * Basic to intermediate knowledge of Microsoft Office Suite; * Strong communication skills, proactivity, and willingness to learn about the foreign exchange market; * Attention to detail and ability to follow procedures responsibly; * Willingness to obtain the ABT \- Abracam certification (the company provides support and covers up to two exam attempts); * Availability to work on-site according to the branch’s defined shift schedule. **Additional Information** Benefits That Value You: * Meal/Voucher Allowance; * Life Insurance; * Medical and Dental Assistance: comprehensive coverage for quality medical and dental care \- effective after the probationary period; * Total Pass \- Health Incentive Program: access to a broad network of physical activities promoting an active and healthy lifestyle; * Education Support: assistance for academic and professional development, investing in your growth; * Day Off: flexibility with one free day to recharge and balance responsibilities. What comes to mind when someone mentions an excellent job opportunity? Daycâmbio is part of the Daycoval Group, a group founded over 50 years ago specializing in corporate credit, personal credit (unsecured, payroll-deductible, and vehicle financing), foreign exchange products (foreign trade and tourism), and investment solutions. The Group operates numerous service points across 21 states plus the Federal District. Daycâmbio is the largest foreign exchange correspondent in Brazil, present in more than 80 cities and offering the most comprehensive tourism foreign exchange solutions. **About the Daycoval Group** Our DNA has consistently earned the company major recognitions and awards, including being named **Best Middle Market Bank in Brazil** for two consecutive years, based on assessments by Austin Rating and the newspaper O Estado de S.Paulo. This recognition goes far beyond just an “award.” For us, it reflects the entire company’s commitment to making our workplace better—day after day. And when we say “a better workplace,” we’re not referring only to benefits and salaries—we mean engagement, distinctive projects, and much more! * Musicantes: offers free music and singing lessons to employees; * Brincar de Viver: provides theater workshops and storytelling sessions for those who wish to help others through this art form; * Quality of Life Program: offers free health and wellness initiatives and events—including participation in road races, musicals, theatrical performances, and museum exhibitions. And this is just a small part of what we offer! We also have an important mission toward society! Therefore, we promote solidarity campaigns and direct support—via donations or fiscal incentive laws—to numerous renowned institutions. All this enables the alignment between pursuing results and engaging employees in sustainability. Finally, we at Daycoval value all talents equally, regardless of ethnicity, religion, skin color, gender, age, disability status, nationality, sexual orientation, gender identity or expression, or any other factor that constitutes discrimination under local legislation. **Here, you can be yourself!**