Call Center Operator - Arapiraca - AeC

Description

Job Summary: Customer service in a multichannel contact center, providing solutions and recording requests. Key Highlights: 1. Comprehensive training for customer service roles 2. Collaborative work environment focused on people 3. Career development plan with promotion opportunities starting from the 3rd month Telemarketing Operator position, under CLT employment regime, with 100 openings for customer service in a multichannel contact center (phone, chat, email, and WhatsApp). No prior experience is required; however, previous experience as a telemarketing operator, attendant, receptionist, call center operator, customer service analyst, customer service representative, consultant, collections agent, active or passive attendant, salesperson, interaction expert, operator, or similar roles will be considered a strong advantage. About AeC AeC is a Brazilian national company with over 30 years of market presence, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 states and 11 cities nationwide. We are a technology-driven company with a human touch, recognized for six consecutive years as one of the best companies to work for, with a strong focus on diversity, employee well-being, and professional development. Your Responsibilities (Key Activities) * Handle customer calls, answer questions, and record requests. * Provide quick and clear solutions, guiding customers step-by-step to resolve issues, across digital channels such as email, online chat, WhatsApp, voice, and other support channels. * Record all interactions in the company’s systems, following established scripts, policies, and internal procedures. Mandatory Requirements * Be at least 18 years old. * Have completed high school (secondary education). * Be available to work onsite in Arapiraca. * Be available for part-time shifts on rotating schedules (6x1 or 5x2), during morning, afternoon, or night shifts. Preferred Qualifications (Not Mandatory) * No prior experience is required; however, previous experience in roles such as telemarketing operator, attendant, receptionist, call center operator, customer service analyst, customer service representative, consultant, collections agent, active or passive attendant, salesperson, interaction expert, operator, or similar positions will be considered a significant advantage. * Experience in customer service, customer support centers (SAC), sales, collections, or reception. * Strong communication skills, clear diction, concise writing ability, and proficiency in interacting with the public. * Interest in building a career in customer service, sales, retention, collections, or relationship management areas. Benefits and What We Offer * Formal CLT employment contract, offering job stability and benefits aligned with company policy. * Comprehensive training for customer service roles, including for first-time job seekers. * Collaborative work environment integrating technology, innovation, and a people-focused culture. Career Development Plan At AeC, your professional growth is our priority. * Starting from the 3rd month, you may participate in our internal opportunities program and compete for promotions to other positions. * In 2025, over 4,000 employees were promoted nationwide, demonstrating the strength of our career development plan. Employment Type and Work Model * Employment Regime: Permanent – CLT. * Work Model: Onsite, Arapiraca * Number of Openings: 100 positions. Who This Role Is For * Individuals seeking their first job, with no prior telemarketing or call center experience. * Professionals who have previously worked in customer service, sales, SAC, collections, or reception and wish to grow within a large organization. * Communicative and empathetic individuals who enjoy helping customers and seek a structured career path in customer service. How to Apply Click “Apply” on the platform, complete your information, and attach your updated resume. No prior experience is required: we provide comprehensive training to prepare you for the Telemarketing Operator role at AeC. **Join AeC and build your customer service career powered by Technology and Human Touch.** Job Type: Permanent CLT Compensation: Starting from R$1.518,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Selection Question(s): * PROVIDE A VALID EMAIL ADDRESS FOR CONTACT PURPOSES: Format: @(gmail, outlook, yahoo, icloud).com Work Location: Onsite