**Opportunity Summary** Telemarketing Operator position, under CLT employment regime, with 100 openings for customer service in a multichannel contact center (phone, chat, email, and WhatsApp). No prior experience is required; however, it will be an advantage if you have previously worked as a telemarketing operator, attendant, receptionist, call center operator, customer service analyst, customer support representative, consultant, collections agent, active or passive attendant, salesperson, interaction expert, operator, or similar roles. **About AeC** AeC is a Brazilian national company with over 30 years in the market, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 states and 11 cities nationwide. We are a technology-driven company with a human touch, recognized for six consecutive years as one of the best companies to work for, with a strong focus on diversity, employee well-being, and professional development. **Your Responsibilities (Activities)** Answer customer calls, clarify doubts, and register requests. Provide quick and clear solutions, guiding customers step-by-step to resolve issues through digital channels such as email, online chat, WhatsApp, voice, and other support mediums. Record all interactions in the company’s systems, following established scripts, policies, and internal procedures. **Mandatory Requirements** Be at least 18 years old. Have completed high school (secondary education). Be available to work on-site in Arapiraca/AL. Be available for part-time shifts on rotating schedules (6 days on / 1 day off, or 5 days on / 2 days off), during morning, afternoon, or night shifts. **Preferred Qualifications (Not Mandatory)** No prior experience is required; however, it will be a significant advantage if you have previously worked as a telemarketing operator, attendant, receptionist, call center operator, customer service analyst, customer support representative, consultant, collections agent, active or passive attendant, salesperson, interaction expert, operator, or similar roles. Experience in customer service, customer support centers (SAC), sales, collections, or reception. Strong communication skills, clear diction, concise writing ability, and proficiency in interacting with the public. Interest in building a career in customer service, sales, retention, collections, or relationship management areas. **Benefits and What We Offer** Permanent CLT employment contract, offering job stability and benefits according to company policy. Comprehensive training for customer service roles, including for first-time job seekers. A collaborative work environment powered by technology, innovation, and a people-first mindset. **Career Path and Development** At AeC, your professional growth is our priority. Starting from your third month, you may participate in our internal opportunities program and compete for promotions to other roles. In 2025, over 4,000 employees were promoted nationwide, demonstrating the strength of our career development plan. **Employment Type and Work Model** Employment Regime: Permanent – CLT. Work Model: On-site, in Arapiraca/AL. Number of Openings: 100 positions. **Who This Role Is For** Individuals seeking their first job, with no prior experience in telemarketing or call centers. Professionals who have already worked in customer service, sales, customer support centers (SAC), collections, or reception and wish to grow within a large company. Communicative and empathetic individuals who enjoy helping customers and seek a structured career path in customer service. **How to Apply** Click “Apply” on the platform, fill in your details, and attach your updated resume. Prior experience is not required: we provide comprehensive training to prepare you for the Telemarketing Operator role at AeC. Join AeC and build your customer service career with Technology and Human Touch. Minimum Education Level: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
