Job Summary: Customer service in a multichannel contact center, providing solutions and recording requests. Key Highlights: 1. No prior experience required; comprehensive training provided 2. Focus on diversity, employee well-being, and professional development 3. Career development plan with internal advancement opportunities **Opportunity Summary** Telemarketing Operator position under CLT employment regime, with 100 openings for customer service in a multichannel contact center (phone, chat, e-mail, and WhatsApp). No prior experience is required; however, previous experience as a telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or receptive customer service representative, salesperson, interaction expert, or operator would be advantageous. **About AeC** AeC is a national company with over 30 years in the market, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 Brazilian states and 11 cities. We are a technology-driven company with a human touch, recognized for six consecutive years as one of the best companies to work for, with a strong focus on diversity, well-being, and employee development. **Your Responsibilities (Main Activities)** Handle customer calls, answer questions, and record requests. Provide clear and prompt solutions, guiding customers step-by-step to resolve issues across digital channels such as e-mail, online chat, WhatsApp, voice, and other support channels. Record all interactions in the company’s systems, following established scripts, policies, and internal procedures. **Mandatory Requirements** Be at least 18 years old. Completed high school education (secondary level). Availability to work on-site in Arapiraca/AL. Availability for part-time shifts on a 6x1 or 5x2 schedule, during morning, afternoon, or night shifts. **Preferred Qualifications (Not Mandatory)** No prior experience is required; however, previous experience as a telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or receptive customer service representative, salesperson, interaction expert, or operator would be a significant advantage. Experience in customer service, customer support centers (SAC), sales, collections, or reception. Strong communication skills, clear diction, concise writing, and ability to interact effectively with diverse audiences. Interest in building a career in customer service, sales, retention, collections, or relationship management. **Benefits and What We Offer** Permanent CLT employment contract, offering job stability and benefits according to company policy. Comprehensive training for customer service roles, including for first-time job seekers. A collaborative work environment combining technology, innovation, and a people-first approach. **Career Development Plan** At AeC, your professional growth is our priority. Starting from the third month, you may join our internal opportunities program and compete for promotions to other roles. In 2025, over 4,000 employees were promoted nationwide, demonstrating the strength of our career development plan. **Employment Type and Work Model** Employment Regime: Permanent – CLT. Work Model: On-site in Arapiraca/AL. Number of Openings: 100 positions. **Who This Role Is For** Individuals seeking their first job, with no prior experience in telemarketing or call centers. Professionals who have previously worked in customer service, sales, customer support centers (SAC), collections, or reception and wish to grow within a large company. Communicative and empathetic individuals who enjoy helping customers and seek a structured career path in customer service. **How to Apply** Click “Apply” on the platform, complete your details, and upload your updated resume. Prior experience is not required: we provide comprehensive training to prepare you for the Telemarketing Operator role at AeC. Join AeC and build your customer service career with Technology and Human Touch. Minimum Educational Requirement: High School Diploma (Secondary Level)
João Silva
Indeed · HR
João Silva
Indeed · HR
