Call Center Operator - Arapiraca/AL - AeC

Description

Job Summary: Customer service in a multichannel contact center, providing quick and clear solutions to inquiries and requests, and recording interactions in internal systems. Key Highlights: 1. No prior experience required; comprehensive training provided. 2. Career development plan with promotion opportunities starting from the 3rd month. 3. Collaborative work environment focused on people and professional growth. **Opportunity Summary** Telemarketing Operator position under CLT employment regime, with 100 openings for customer service in a multichannel contact center (telephone, chat, e-mail, and WhatsApp). No prior experience is required, but it will be an advantage if you have previously worked as a telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, salesperson, interaction expert, operator, etc. **About AeC** AeC is a Brazilian company with over 30 years of market presence, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 states and 11 cities nationwide. We are a technology-driven company with a human touch, recognized for six consecutive years as one of the best companies to work for, with strong emphasis on diversity, employee well-being, and professional development. **Your Responsibilities (Main Activities)** Handle customer calls, clarify doubts, and record requests. Provide quick and clear solutions, guiding customers step-by-step to resolve issues across digital channels such as e-mail, online chat, WhatsApp, voice, and other support channels. Record all interactions in company systems, following established scripts, policies, and internal procedures. **Mandatory Requirements** Be at least 18 years old. Have completed high school (secondary education). Be available to work onsite in Arapiraca/AL. Be available for part-time shifts on rotating schedules (6x1 or 5x2), during morning, afternoon, or night shifts. **Preferred Qualifications (Not Mandatory)** No prior experience is required, but it will be a significant advantage if you have previously worked as a telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, salesperson, interaction expert, operator, etc. Experience in customer service, customer support centers (SAC), sales, collections, or reception. Strong communication skills, clear diction, concise writing, and ability to interact effectively with diverse audiences. Interest in building a long-term career in customer service, sales, retention, collections, or relationship management. **Benefits and What We Offer** Permanent CLT employment contract, offering job stability and benefits according to company policy. Comprehensive training for customer service roles, including for first-time job seekers. A collaborative work environment supported by technology, innovation, and a people-first approach. **Career Development Plan** At AeC, your professional growth is our top priority. Starting from your 3rd month, you may join our internal opportunities program and compete for promotions into other roles. In 2025, over 4,000 employees were promoted nationwide, demonstrating the strength of our career development plan. **Employment Type and Work Model** Employment Regime: Permanent – CLT. Work Model: Onsite, in Arapiraca/AL. Number of Openings: 100 positions. **Who This Role Is For** Individuals seeking their first job, with no prior experience in telemarketing or call centers. Professionals who have previously worked in customer service, sales, SAC, collections, or reception and wish to grow within a large, reputable company. Communicative and empathetic individuals who enjoy helping customers and seek a structured career path in customer service. **How to Apply** Click “Apply” on the platform, fill in your details, and attach your updated resume. Prior experience is not required: we provide comprehensive training to prepare you for the Telemarketing Operator role at AeC. Join AeC and build your customer service career with Technology and Human Touch. Minimum Education Level: High School (Secondary Education)