Junior Implementation and Support Assistant

Description

Job Summary: Proactive professional to serve as the liaison between the company and clients, ensuring successful implementation and ongoing support of clinic and hospital management software. Key Highlights: 1. Frontline engagement with healthcare management software clients. 2. User training and system configuration for hospitals/clinics. 3. Technical support and issue resolution to ensure operational stability. **NORT'S** At Nort’s, we believe every company needs a North: the right direction to grow securely and purposefully. We act as strategic partners in People Management, Risk Management, and Corporate Legal Services, integrating these three pillars to strengthen businesses and prepare them for the future. **THE POSITION** We are seeking a proactive professional with excellent communication skills to work on the frontline for a company providing clinic and hospital management software. The professional will serve as the liaison between the company and its clients, ensuring a seamless user experience from the very first access. The primary focus is guiding new clients through go-live (implementation) and maintaining daily operational stability (support), transforming technical questions into solutions that simplify the work of physicians, receptionists, and administrators. **RESPONSIBILITIES** * Understand how the clinic/hospital currently operates to configure the system in the most client-context-appropriate manner; * Deliver training (remote or in-person) tailored to different user groups (clinical staff, reception, billing, and finance), using language adapted to each audience; * Configure pricing tables, insurance plans, physician reimbursement rules, and access profiles within the system; * Provide intensive monitoring during the first official days of system usage to ensure operational safety; * Resolve support requests via chat, tickets, or phone, adhering to service level agreement (SLA) requirements and prioritizing critical cases affecting patient care; * Investigate root causes of issues (e.g., operational confusion, infrastructure failure, or system bug) and apply corrective actions or escalate to the Development team; * Test new features or fixes before releasing them to clients; * Create and update user manuals and help articles to encourage self-service. **PREFERRED QUALIFICATIONS** * Experience in clinic reception or administration; * Driver’s license class B and personal vehicle; * Experience in customer service and technical support. **SCHEDULE** * Monday to Friday \- 08:00 to 18:00