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Job Summary: Assist field technicians in managing service schedules, provide technical support to clients via calls and WhatsApp, monitor and adjust schedules, track open tickets, and register and follow up on requests. Key Highlights: 1. Technical support and customer service via WhatsApp and phone. 2. Scheduling and route optimization for service appointments. 3. Communication with customers regarding request status. Assist field technicians in managing and updating service and installation appointment schedules. Answer customer calls and WhatsApp messages, providing technical support and clarifying questions about appointments and services. Monitor and adjust service schedules to ensure route optimization and adherence to deadlines. Track and prioritize open tickets, ensuring communication between technicians and customers. Register and follow up on requests and incidents in the company's system. Escalate more complex issues to advanced support technicians or management when necessary. Keep customers informed about the status of their requests and any changes to appointments. **Requirements:** Completed high school education. Prior experience in customer service, preferably in technical support. Basic computer skills (use of internal systems and management tools). Proficiency with communication tools such as WhatsApp and phone. Strong organizational and time-management skills to handle multiple appointments. Ability to work under pressure and resolve problems quickly and efficiently. Good verbal and written communication skills. **Desirable Qualifications:** Previous experience with internet service providers or in technical support roles. Basic knowledge of internet networks, modems, and routers. Familiarity with ticketing and call management systems. Ability to handle conflict or customer dissatisfaction calmly and professionally. Certifications or courses in customer service. Working Hours: 10:00 AM to 8:00 PM (Saturdays and holidays are scheduled on a rotating shift basis) Initial Compensation: **R$ 1\.621,00 \+ Benefits** Meal Allowance: **R$29,00** (per day worked)
