Job Summary: The professional will supervise and manage customer service and sales teams, ensuring goal achievement and continuous improvement of operational processes. Key Highlights: 1. Real-time monitoring and correction of customer service and sales performance indicators. 2. Team management and supervision, with a focus on results and continuous improvement. 3. Technical reference point for resolving technical queries and making rapid decisions. Responsibilities: * Monitor in real time customer service, sales, and individual performance indicators (revenue, conversion rate, productivity). * Promptly address deviations by providing direct, clear, and solution-oriented feedback. * Implement verification routines: speech quality, response time, CRM data entry, lead follow-up, etc. * Ensure smooth operational workflows with emphasis on agility and accuracy. * Supervise the team (both on-site and remote) with discipline, empathy, and practical guidance. * Conduct daily alignment meetings with the team to foster urgency and result-oriented focus. * Encourage commercial mindset, active listening, and proactive problem-solving for customer issues. * Serve as a reference for technical queries, operational conflicts, and rapid decision-making. * Monitor adherence to customer service, outreach, and documentation protocols. * Propose continuous improvements based on practical operational analysis. Requirements: * Experience in sales * Experience with CRM * Team management
João Silva
Indeed · HR
João Silva
Indeed · HR
