Customer Service Assistant - Scheduling

Description

Job Summary: This role involves maintaining and updating customer records, prospecting, offering services/products, and ensuring optimal utilization of the mechanical workshop's productive hours. Key Highlights: 1. Learning, training, and career advancement opportunities 2. Collaborative, dynamic, and innovative work environment 3. Exposure to major market brands The **Enzo Group** is a family-owned company with a successful trajectory that began in **1984**, driven by the purpose of becoming a benchmark in the automotive sector. With **over 40 years of history**, the Enzo Group has built a solid path grounded in innovation, trust, and passion for people and cars. Headquartered in **Campo Grande (MS)**, the Enzo Group operates across the states of **Mato Grosso do Sul, Mato Grosso, and São Paulo**, and is recognized as one of the most traditional and innovative brands in the automotive market. The Group operates through dealerships and service-providing companies, with its administrative and financial activities centralized in Campo Grande/MS — the strategic heart of the business. The Enzo Group’s portfolio includes some of the **most sought-after and recognized brands in the market**, such as: **Fiat Enzo, Fiat Alpavel, Kampai Toyota, Guará Renault, Enzo Caminhões Mercedes\-Benz, Kcinco Volare e Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, Enzo Eletric (Leapmotor), Enzo Geely and Enzo Volvo.** **Career and Professional Development:** At the Enzo Group, we believe corporate growth begins with individual growth. Therefore, we continuously invest in **professional development**, offering learning, training, and career advancement opportunities within a collaborative, dynamic, and innovative environment. Here, we value talent, encourage ownership, and recognize performance. Working at the Enzo Group means having the chance to build a **solid career**, with constant challenges, exposure to major market brands, and space to develop and grow alongside the company. Today, we have over one thousand direct employees committed daily to upholding our values: agility in driving business growth; differentiation through value delivery to customers via an attentive, detail-oriented team with systemic vision and operational efficiency; and enabling employee development to ensure the Group’s growth and longevity. Maintain and update customer records to enable prospecting, service/product offerings, and ensure optimal daily utilization of the mechanical workshop’s productive hours at the Enzo Group business unit. * Maintain and update customer records; * Contact and prospect customers; * Offer services/products; * Re-engage customers; * Support scheduling management for the workshop; * Ensure customer-requested services are registered in the scheduling system; * Assist in organizing documents.