Logistics Support Assistant

Description

Job Summary: Opportunity to provide logistics support and customer service, managing requests and contributing to process efficiency. Key Highlights: 1. Friendly and professional customer service via telephone, email, and WhatsApp. 2. Administrative and operational support for the logistics department. 3. Constant communication with carriers, internal teams, and customers. Description: Requirements: * Completed high school education (technical or higher education in Logistics, Administration, or related fields is preferred); * Prior experience in customer service or administrative roles (preferably within the logistics sector); * Basic proficiency in office tools (Microsoft Office suite, corporate email, spreadsheets, etc.); * Good typing speed and familiarity with digital communication platforms (WhatsApp Business, Outlook, etc). Behavioral Competencies: * Assertive communication * Teamwork * Problem-solving agility * Empathy in customer service * Organization and results orientation Main Responsibilities: * Handle logistics-related requests via telephone, corporate email, and WhatsApp, ensuring friendly and professional service; * Screen and triage incoming requests, identifying request types and forwarding them to the appropriate responsible party when necessary; * Record and track incidents, deadlines, and follow-up actions, keeping customers informed about the status of their requests; * Provide administrative and operational support to the logistics department upon request; * Maintain constant communication with carriers, internal teams, representatives, and customers to resolve pending issues; * Suggest improvements to customer service and communication processes, contributing to logistics service efficiency and quality; * Enter and update customer service information and operational status into internal control systems and tools. Desired Professional Profile: * Strong verbal and written communication skills, with clear and professional language; * Organizational ability and sense of priority, capable of handling multiple simultaneous requests; * Interpersonal relationship skills and teamwork orientation; * Ability to work under pressure while maintaining a calm and productive demeanor; * Proactivity and creativity, contributing ideas and solutions to improve processes; * Quick learning ability for new logistics systems and software; * Commitment, empathy, and results orientation. 2512100202181857263