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Job Summary: The Proxxima seeks dynamic talents to coordinate remote sales performance, manage commercial processes, and ensure continuous improvement. Key Highlights: 1. Coordinate remote sales performance and manage the commercial process. 2. Monitor sales metrics and propose continuous improvements. 3. Manage quality and develop sales processes. Proxxima is looking for new talents to join its team. If you are passionate about technology, enjoy teamwork, value people, are dynamic, and prioritize continuous improvement, join our team. **Responsibilities and Duties** * Ensure the proper functioning of the quality management system; * Coordinate the performance of remote sales processes linked to stores, ensuring adherence to defined workflows, targets, and metrics; * Manage and monitor the commercial process end-to-end (approach, negotiation, follow-up, activation, and initial after-sales); * Monitor sales metrics, conversion rates, productivity, loss rate, and process quality, proposing adjustments and continuous improvements; * Interface with store teams, guiding them on best practices, standard approaches, and correct use of remote sales workflows; * Track issues arising from reputation platforms, identifying impacts on the commercial process and proposing structural corrections; * Develop, review, and implement processes, operational workflows, and monitoring routines related to store remote sales; * Ensure standardization of remote sales processes, even without direct management of execution teams; * Collaborate closely with customer service, customer experience, and quality areas, ensuring alignment between sales, reputation, and customer experience; * Prepare performance analyses and reports for the process, presenting risks, bottlenecks, and opportunities to leadership; * Support the creation and implementation of commercial campaigns, assessing feasibility, process, and performance control; * Distribute and prioritize team tasks, ensuring operational balance, productivity, and deadline compliance; * Identify team training needs and collaborate with responsible areas for technical and behavioral development; * Guide the team on correct execution of their activities; * Perform other duties related to the position, as determined by management; * Know and comply with the Quality Policy guidelines; * Know and comply with regulatory procedures relevant to your activity and department; Organization of individual or shared work environment. **Requirements and Qualifications** **Mandatory Prerequisites:** * Bachelor's degree in Business Administration, Process Management, Human Resources Management, or related fields. * Experience in telesales (leadership). * Driver's License Category B **Desirable Prerequisites:** * Strong oral and written communication skills; * Teamwork ability; * Communicative profile; * Dynamic profile; * Courses related to the field; * Experience in customer journey analysis; * Experience in developing, analyzing, and improving processes; * Experience with reputation platforms, remote sales, and digital performance metric analysis; * Advanced Excel **Additional Information** **Area of Activity:** Commercial **Work Schedule:** 44 hours per week, from **Monday to Friday** **Employment Type:** CLT – **On-site** **Benefits That Make a Difference for You!** Transportation Allowance Meal Allowance Health Insurance (60% covered) SulAmérica Dental Plan Optum – Health and Well-being Life Insurance Partnerships with educational institutions Access to SESI (all regional units) Access to SESC (Garanhuns – PE) \#SOMOSPROXXIMA Since 2021, our mission has been to **bring people closer to their desires**, delivering innovative solutions that improve lives and generate value for society. We operate with quality, agility, and, above all, focus on people — our greatest purpose. We seek **dynamic, authentic individuals ready to make a difference**. More than filling positions, we aim to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we have earned the following certifications: * ISO 9001:2015 * GPTW Certification – Jan 2025 – Jan 2026 * GPTW Diversity Award 2025 – Young Talents Category To make this a reality, we rely on what matters most: our team. **Grow with us!** \#VemPraProxxima
