Monitoring Operator | 24-Hour Assistance

Description

Job Summary: Monitor vehicle alerts in real time, identify risks, contact customers, activate support, and record actions, ensuring safety and response time compliance. Key Highlights: 1. Vehicle alert monitoring and management 2. Immediate customer service and support 3. Vehicle security event management Monitor vehicle alerts in real time (ignition, movement, intrusion, panic, immobilization, etc.) Identify risky or abnormal situations Immediately contact the customer to confirm the event Activate support (tracking, towing, technical support, or authorities, as required) Record all actions clearly and in detail in the system Follow up on the event until resolution Comply with security procedures and scripts Ensure adherence to response time requirements Compensation: R$1\.677,12 \- R$1\.700,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work location: On-site