Customer Quality Analyst I

Description

Job Summary: Professional to participate in critical analyses, conduct internal audits, and manage product audits and layout inspections, ensuring compliance and continuous improvement. Key Highlights: 1. Focus on critical analysis and continuous quality improvement 2. Management of internal and product audits 3. Analysis of non-conformities and support in problem resolution Lear Lear, a global leader in automotive technology for Seating and E\-Systems, enables superior vehicle experiences for consumers worldwide. We consistently work for the people who work with us. We value our teams. We promote collaboration, inclusion, respect, and excellence. What we're trying to say is that we want to be better for you. We are your path to a better career, a better future, and your best self. Our teams have invented innovative technologies, manufactured millions of products with perfection, and earned a long list of awards. Year after year, we are one of the World's Most Admired Companies. Our teams are the secret to our success. They are skilled, inventive, and inclusive. Passionate about the business. Focused on success. Because everyone understands that we must work together to win. Requirements * Bachelor's degree completed in Engineering, Administration, or related fields; * Experience with Quality tools and process capability studies; * Experience conducting audits; * Must be a Lear employee and have held the same position for at least 1 year; * Employees eligible for application must fall within bands 1B and 2\. Key Responsibilities * Participate in critical analysis meetings by convening responsible personnel from relevant departments, monitoring KPIs, and generating final meeting reports. * Support and conduct internal audits to ensure departmental activities comply with current procedures, as well as Lear's internal requirements and customer requirements. * Analyze quality management system non-conformities identified during audits and participate in problem resolution. * Audit technical documentation for Process Quality (Control Plan, Control Cycle, and Self-Control Cycle), focusing on identifying potential non-conformities and enabling continuous improvement. * Manage Product Audits and Layout Inspection (scheduling, execution, and action plans). * Monitor customer KPIs, assist in complaint analysis, track corrective actions taken, and evaluate their effectiveness