Customer Service Assistant (CSA) - Head Office

Description

Job Summary: Join this successful team and handle ticket tracking, interdepartmental coordination, and support for external sales departments—seeking solutions and recording complaints. Key Highlights: 1. A Minas Gerais-based company specializing in pharmaceutical product distribution. 2. Efficient logistics operations and qualified customer service. 3. Teamwork, empathy, agility, focus, innovation, and initiative. Distribuidora Gama is a Minas Gerais-based company specializing in pharmaceutical product distribution. Since its foundation, it has been committed to being a dynamic company that treats its customers and partners with utmost respect and transparency. Efficient logistics and qualified service are the key differentiators that make it a quality benchmark. Join this successful team! * **Responsibilities and Duties** Track the progress of tickets; Coordinate with internal departments to resolve tickets; Identify priorities; Handle telephone inquiries; Prepare reports; Support the external sales department; Monitor return processes; Record complaints; * **Requirements and Qualifications** Bachelor’s degree completed or in progress (preferred); Experience in Back Office, Level 2 Support, or Customer Service (preferred); Intermediate proficiency in Microsoft Office suite (Excel, PowerPoint, Word); **And, of course, some essential skills for us:** Teamwork and empathy; Agility and emotional balance; Focus, innovation, and initiative; Ability to work under constant pressure; Dedication and punctuality. * **Additional Information** Gross Monthly Salary R$ R$ 2\.351,22 Monday to Friday, 08:00h to 18:00h Monthly performance bonus of up to R$350.00 Medical Assistance; \* Dental Assistance; \* Transportation Allowance or Charter Transport (if available at your address) Fuel Allowance\*\*; Pharmacy Benefit; Gama Compra (discounts on internal product purchases); EcxCard Benefit; Partnership with Higher Education Institutions; Language School Partnership; Vittude Partnership (discount on online therapy sessions); Discount Club Partnership; Sesc Club Benefit; Optical Store Partnership; Parking; TotalPass Benefit; On-site Restaurant (lunch discount **of 4.10**, as per law) * **Medical and Dental Assistance eligibility begins only after the probationary period.** **\*\*Fuel Allowance eligibility applies only if charter transport is not provided.** Minimum Educational Requirement: Bachelor’s Degree