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Job Summary: Support the post-sales journey as the primary customer contact for installation and basic technical support, with emphasis on relationship building and customer experience. Key Highlights: 1. Focus on customer relationship and experience (60%) 2. Basic technical support and guidance during installation 3. Clear, empathetic, and pedagogical communication **Position Summary** Support the post\-sales journey as the primary customer contact during product delivery and installation at the customer's residence. The role requires a balance between relationship management (60%) and technical/operational knowledge (40%), focusing on customer experience, guidance, and basic technical support during installation. **Main Responsibilities** * Contact the customer in advance to confirm the appointment and align expectations regarding installation. * Accompany installation either in person or remotely, ensuring the product is properly configured and functioning correctly. * Explain technical terms in simple and accessible language. * Guide the customer on basic product usage and clarify questions. * Record incidents and feedback, and forward technical requests to the responsible team. * Build and maintain a positive customer relationship, ensuring a positive experience before, during, and after installation. * Competencies and soft skills * Clear, empathetic, and pedagogical communication. * Patience when interacting with customers possessing varying levels of technical knowledge. * Excellent relationship-building and customer service skills. * Proactive attitude, organization, and focus on results and customer satisfaction. * Technical Knowledge and Requirements * Comfort with technology and internal systems. * Basic understanding of technical terms related to installation. * Advanced engineering expertise is not required; however, basic troubleshooting comfort is essential. * No age or gender restrictions. * Priority given to communicative, proactive profiles with experience in customer service, post\-sales, or installation. Compensation: R$2\.500,00 \- R$2\.800,00 per month Work Location: On-site
