Junior Customer Service Operations Planning Analyst - Uberaba/MG

Description

Job Summary: Junior Customer Service Operations Planning Analyst responsible for financial feasibility analysis, commercial support, contract management, and resolution of systemic blocks. Key Highlights: 1. Financial feasibility analysis and contract portfolio management. 2. Support to the commercial team and continuous monitoring of operations. 3. Proactive identification and resolution of bottlenecks. **Junior Customer Service Operations Planning Analyst \- Uberaba/MG** ------------------------------------------------------------------------------- **This position reports to: Customer Service Coordinator** **Applications accepted until April 24th** The Mosaic Company values diversity, inclusion, and continuous development. Equality and opportunity for all are integral to our professionals’ daily experience, offering an ideal career path for growth. We take pride in respect as a core value and believe innovation thrives in an environment rich in differences across all dimensions—age, gender, sexual orientation, identity, ethnicity, disability, or religion. **ATTENTION: To ensure your application is valid, you must attach your resume during registration.** **What will be your responsibilities?** * Conduct financial and margin feasibility analysis for contractual changes, guiding approval workflows per governance standards. * Provide direct support to the commercial team for shipment release and billing, monthly prioritization, and portfolio progression. * Verify and validate invoices, delivery notes, and financial documents, ensuring fiscal and system compliance. * Manage the full contract portfolio, tracking status, expirations, systemic blocks, and billing priorities. * Continuously monitor SAP to identify bottlenecks such as blocked contracts, registration pending items, expiration risks, and release opportunities. * Actively manage blocked contracts by performing root cause analysis and coordinating solutions with Credit, Registration, Tax, and Operations teams. * Assume ownership of the portfolio—anticipating risks, proposing solutions, and reducing daily dependency on the commercial team. * Manage contractual cases: addendums, price adjustments, cost center changes, product changes, shipment location changes, title transfers, cancellations, and related follow-ups. **What are we looking for?** * Completed undergraduate degree in Business Administration or related fields. * Proficiency in Microsoft Office Suite. * SAP experience. * Strong proactive and problem-solving skills. * Ability to perform root cause analysis and implement workflow improvements. **What would be a differentiator?** * English proficiency. **What will be your working hours?** * Administrative. **What will be your work model?** * Administrative (Monday to Friday) – Hybrid, with 3 days per week onsite at the office. **What do we offer?** * Health insurance and Telemedicine; * Dental plan; * Transportation allowance; * Life insurance; * PPR (Profit Sharing Program); * Private pension plan; * Wellhub (Gympass); * Meal allowance; * Food allowance\*; * Employee Assistance Program (Apoiar); * Wellness Program (Bem Estar); * Language learning allowance; * Daycare/Babysitter allowance; * Disability allowance for dependent children\*; * Extended maternity leave and paternity leave; * School supplies allowance\*\*; * *Benefits may vary by location.* *\*\*For children aged 5 to under 13* **About Us** **With a mission to help the world produce the food it needs, Mosaic operates from mine to farm. The company delivers approximately 27.2 million tons of fertilizer annually to 40 countries, ranking among the world’s largest combined producers of phosphate and potash.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------