Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking Customer Relationship Representatives for CEMIG to provide direct customer support, emphasizing excellence and agility in resolving inquiries and requests. Key Highlights: 1. Working as a Customer Relationship Representative at CEMIG 2. Providing direct support to the company's customers 3. Receptive and/or in-person customer service with a focus on excellence JOB POSTING: CUSTOMER RELATIONSHIP REPRESENTATIVE – CEMIG AVAILABILITY FOR TRAVEL REQUIRED Position: Customer Relationship Representative – CEMIG Work Location: DIVINÓPOLIS/MG Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating Shift (5 days on, 2 days off) – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870; after 3 months increases to BRL 2,294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per workday, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We seek professionals to work as Customer Relationship Representatives at CEMIG, providing direct customer support. The role involves receptive and/or in-person service, emphasizing excellence, courtesy, and agility in resolving inquiries, registering requests, conducting negotiations, and providing guidance regarding electricity services. Responsibilities: Provide customer service either in person or via digital channels; Clarify inquiries regarding bills, consumption, power disconnection/reconnection, duplicate bill issuance, and other CEMIG services; Redirect requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Job Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site