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Job Summary: Provide customer support and assistance for the Sienge product, with emphasis on quality and resolution of queries related to Engineering and Procurement, including analysis, testing, and technical documentation. Key Highlights: 1. Work in a team that transforms challenges into real solutions 2. Focus on quality and accurate resolution of support tickets 3. Development of technical articles and system testing We are a group that develops and integrates **SaaS solutions** (Software as a Service) as a growth engine and enabler of new business lines across our verticals: **Construction Industry, Legal Intelligence, Operational Efficiency, and Governance & Compliance**. We believe the future is built today. We are AI First and apply artificial intelligence in our recruitment processes. Join teams that transform challenges into real solutions and help guide businesses toward the future. This position is dedicated to the **Sienge** product. **Responsibilities and Duties** * Provide chat-based support, emphasizing quality and accurate issue resolution; * Analyze and resolve questions related to the Engineering and Procurement modules; * Create and maintain technical articles in the knowledge base; * Conduct system testing for error diagnosis and solution validation; * Digital mindset, curiosity about emerging technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes. **Requirements and Qualifications** * **Completed or currently pursuing** a bachelor’s degree in Civil Engineering, Production Engineering, Business Administration, Economics, or related fields; * Prior experience in **customer service** within support environments; * Experience with support tools such as **Freshdesk, Zendesk, or similar**; * Experience with **technical documentation** and content creation for knowledge bases; * Knowledge of or interest in Artificial Intelligence technologies: tools, applications, and concepts. **Additional Information** **Work Model:** Anywhere Office \- **100% remote.** **Benefits:** * Meal allowance / Food voucher; * Health and dental insurance; * Remote work allowance; * Profit Sharing and Results Program; * Setup Kit voucher; * Life insurance; * Birthday day off; * GoGood \| Nav; * Health and wellness promotion program; Partnerships and discounts. * One of our core values is appreciation for people, and we proudly affirm that we are a company committed to diversity and inclusion. Therefore, we consider all candidates for our positions without distinction based on race, color, religion, gender or gender identity, nationality, disability, sexual orientation, ancestry, age, etc. We are a group that develops and integrates **SaaS solutions** (Software as a Service) as a growth engine and enabler of new business lines across our verticals: **Construction Industry, Legal Intelligence, Operational Efficiency, and Governance & Compliance.** We originated from the pioneering legacy of Softplan Group, with market-leading solutions, expert teams, and a strategic vision positioning us as an industry reference. Artificial intelligence is part of our essence. We operate guided by a culture that values **ownership, connection, empathy, dynamism, and strategic thinking**, fostering an environment of collaboration, continuous learning, and results orientation. Join teams that transform challenges into real solutions and help guide businesses toward the future.
