Technical Support Assistant (Customer Service)

Description

Job Summary: We are seeking early-career professionals with an interest in technology and analytical thinking for remote support of high-value assets, requiring technical curiosity and a solution-oriented mindset. Key Highlights: 1. Training and hands-on immersion with full team support 2. Real opportunity for promotion to Senior and Specialist levels 3. Focus on medium- and long-term development About the Role We seek early-career professionals with genuine interest in technology and a desire to build a solid career trajectory over the medium and long term. Unlike basic support roles, this position demands technical curiosity and analytical reasoning. You will be responsible for remote support of high-value assets (equipment valued between R$ 50k and R$ 80k). Therefore, organization, a solution-oriented attitude, and emotional intelligence are fundamental pillars for success in this role. What We Seek (Technical and Behavioral Profile) Analytical Profile: Sharp logical reasoning and focus on problem-solving (troubleshooting). Solid IT Foundation: Hardware: Knowledge of components, assembly, and diagnostics. Software/OS: Proficiency in operating systems, drivers, and device managers. Networking: Understanding of IP addressing and inter-device communication. Bonus: Basic programming logic knowledge (developer mindset). Soft Skills: Ability to remain calm under pressure and excellence in customer service. ️ Key Responsibilities Perform technical diagnostics via remote access. Analyze requests to identify root causes (not just immediate fixes). Support specific machinery and critical networking devices. Collaborate with a team of 15 specialists to ensure operational efficiency. * Work Schedule Standard Hours: Monday to Thursday (8:00 AM to 6:00 PM) and Friday (8:00 AM to 5:00 PM). Shift Schedule (Night Shift): During specific periods, work hours are from 2:00 PM to 10:00 PM. Note: The night shift includes an earlier start time for hour compensation, eliminating the need for Saturday shifts. Compensation and Benefits Base Salary: R$ 2\.000,00\. Performance Bonus: R$ 250,00 (starting after the first month, contingent upon meeting targets). Meal Voucher: R$ 300,00\. Transportation Voucher. Gympass. Health and Dental Plan: 100% covered by the company (no payroll deductions) after the probationary period. Career Development Plan Training: Hands-on immersion with full team support during the first week. Learning Curve: Estimated 6 to 8 months to achieve full operational proficiency. Professional Growth: Real opportunity for promotion to Senior and Specialist levels within a 2- to 3-year cycle.