Service Assistant (Technical Network)

Description

Job Summary: Professional responsible for ticket opening, tracking, and analysis; internal department coordination; and critical situation management. Key Highlights: 1. Ticket opening and tracking 2. Data analysis and entry into spreadsheets 3. Internal department coordination and issue escalation **Responsibilities and Duties** • Ticket opening; • Support in report preparation; • Receiving contact from ATPs; • Tracking and follow-up on tickets (backlog); • Analysis and data entry into Excel backlog spreadsheet (open tickets); • Internal department coordination throughout the ticket lifecycle until resolution; • Responsible for controlling, tracking, and escalating critical situations within the backlog. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Administration or related fields; * Basic knowledge of Excel and computer skills; * Preferred qualifications: Knowledge of POWER BI, advanced Office suite proficiency, demand control and management. Employment Type: Full-time CLT Benefits: * Medical assistance * Dental assistance * Transportation allowance Work Location: Hybrid remote work based in Curitiba, PR