IT INTERNSHIP

Description

Job Summary: Join a century-old company and contribute to system support, process documentation, and systemic improvements by seeking innovative technology solutions. Key Highlights: 1. Support the team in monitoring the implementation of new technology products 2. Assist in opening and tracking service tickets with vendors 3. Collaborate in creating and updating operational procedures and manuals **None:** Have you ever considered joining a company over 100 years old? Be part of this legacy! The world changes; Zema acts! Guided by our core values—work ethic, transparency, simplicity, ethics, people development, and courageous energy—we seek professionals eager to join one of the best companies to work for! **Job Responsibilities:** Support internal service ticket handling related to systems used by Zema Group’s business areas. Assist in opening and tracking service tickets with technology vendors. Support meetings to gather and understand internal departments’ needs. Assist in documenting processes related to Zema Group’s products and systems. Support drafting functional requirements and recording systemic improvement requests. Collaborate in creating and updating operational procedures and manuals. Assist in tracking system updates provided by technology partners. Support the team in monitoring the implementation of new technology products and initiatives. **Preferred Qualifications:** **Currently pursuing an undergraduate degree in fields such as:** Information Systems; Computer Science; Software Engineering; Computer Engineering; Systems Analysis and Development; or related disciplines. Interest in technology, systems, and business processes. Analytical thinking and curiosity to understand problems and propose solutions. Strong communication skills and ease interacting across different company departments. Organizational skills and ability to meet deadlines. Proactivity, critical thinking, and eagerness to learn. **Advantages:** Basic knowledge of SQL or databases. Familiarity with agile methodologies (Scrum). Interest in process modeling (BPMN / Bizagi). Experience or interest in user support and systems analysis. **Our Benefits:** Health Insurance; Dental Insurance; Meal Voucher; Development initiatives and platform; Wellhub (comprehensive health platform); Birthday Leave; Exclusive partnership discounts on various services and products. Diversity & Inclusion We are committed to seriously promoting and building Diversity & Inclusion within the company, launching initiatives that foster a more diverse and inclusive culture, cultivating a sense of belonging among employees while simultaneously strengthening the Zema brand in society. **None:** None