SENIOR TECHNICAL SUPPORT ANALYST

Description

Job Summary: We are seeking an organized and proactive professional to provide technical support to users on operating systems, software, hardware, networks, and Microsoft Office Suite, ensuring high availability and performance of our clients’ platforms. Key Highlights: 1. User support via phone, remote access, or in person 2. Analysis and resolution of tickets across various IT areas 3. Opportunities for learning and professional growth We are **Quality Digital**! Learn more about us: * **A phrase that defines us** — We are specialists in IT solutions and passionate about innovation! * **To infinity and beyond** — We are *#borderless*. Our team is spread across Brazil and around the world. * **Our culture** — Though physically distant, we stay connected. We hold regular ceremonies to strengthen collaboration, share knowledge, and stay updated on company news! * **We embrace diversity** — One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** An organized and proactive individual. **Your typical day** * Providing user support via phone, remote access, or in person; logging incidents to enable ticket analysis and resolution, escalating to resolver groups when necessary; * Handling tickets related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of clients’ platforms; guiding and training users when required; * Performing infrastructure-related requirement analysis, development, testing, acceptance validation, and deployment; * Conducting directory mapping, configuring POP/Exchange and Lotus Notes email, setting up user profiles, installing VPN, configuring Active Directory and IP addresses; Performing infrastructure-related requirement analysis, development, testing, acceptance validation, and deployment; * **Requirements and Qualifications** **Required knowledge:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications:** * Knowledge of CITRIX; * ITIL certification; * MCITP: EA or MCSE certification. **Working Hours** * **08:00 to 17:00** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply. We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership program**, encouraging physical activity * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?