Junior Scheduling Assistant

Description

Job Summary: Professional responsible for telephone support, providing information and scheduling appointments, ensuring service quality and appointment organization. Key Highlights: 1. Telephone support and clarification of doubts. 2. Scheduling and organization of medical appointments. 3. High-quality service to internal and external customers. ###### **Job Details** * Employment Type: CLT (Permanent) * Professional Area: Customer Service \- Telephone Operators/Receptionists * Weekly Hours: 150h * Work Schedule: Monday to Friday, from 1:20 PM to 7:40 PM * Salary: R$ 1\.487,64 * Is this position open to candidates with disabilities (PCD)? Yes * Work Modality: On-site ###### **Benefits** Transportation Allowance; Meal Allowance; On-site meals; Pharmacy Benefit; Health and Dental Insurance; Childcare Assistance; Attendance Incentive Program; Three Stars Program; Workplace Gymnastics; Birthday Day Off; Psychological Support \- Wellz ###### **Responsibilities and Duties** Job Mission Provide telephone support services, delivering information to internal and external customers, receiving, making, and transferring calls, ensuring all activities comply with the institution's quality standards and guidelines. Responsibilities General telephone support; Clarifying doubts regarding the Hospital's general operations; Transferring calls to internal extensions whenever necessity and feasibility are identified; Scheduling, blocking, and transferring patients in appointment schedules according to pre-established rules; Providing all necessary instructions for appointment attendance; Keeping physicians, secretaries, and/or schedule providers informed of any changes to scheduled appointments; Delivering high-quality service to internal and external customers; Completing full patient registration and/or updating patient data for every appointment; Covering team vacations within the department when required; Performing eligibility verification and authorization with health plans as needed and per established rules; Organizing appointment schedules to optimize schedule and physician utilization; Sending upcoming schedules to physicians, secretaries, and/or schedule providers; Performing other duties of similar nature and complexity related to the position, as assigned. ###### **Requirements and Qualifications** Customer Service Computer Skills (Microsoft Office Suite) Institutional Systems Job Code: 139