Automotive Technical Consultant

Description

Job Summary: The Automotive Technical Consultant provides friendly and professional service to customers, creating an excellent brand experience during the after-sales process. Key Highlights: 1. Friendly and professional customer service 2. Creating an excellent brand experience 3. Managing the customer journey in after-sales Customer satisfaction—both internal and external—is our primary motivation to continuously deliver our best, day after day. To achieve this, we seek talented individuals who are passionate about their work and consistently give their utmost effort. Super Auto Group, a traditional company with over three decades of experience in the automotive market, is now opening a position for "Automotive Technical Consultant." If you identify with our vision, join our team! **Responsibilities and Duties** The mission of the **"Automotive Technical Consultant"** is to serve customers in a friendly and professional manner by understanding their needs, ensuring transparency in negotiations, clearly explaining performed services, and effectively utilizing digital tools—all aimed at creating an excellent brand and dealership experience, and generating moments of delight throughout the customer’s entire after-sales journey. **Requirements and Qualifications** **TECHNICAL SKILLS** ✓ Assertive and didactic communication; ✓ Active listening; ✓ Empathy and emotional intelligence; ✓ Conflict management; ✓ Flexibility and adaptability; ✓ Patience and attention to the customer; ✓ Ethical conduct aligned with workplace guidelines; ✓ Proactivity, initiative, and creativity; ✓ Emotional balance; ✓ Focus on service quality. **TECHNICAL SKILLS** ✓ Completed High School education; ✓ Basic mechanical knowledge; ✓ Fundamental administrative knowledge; ✓ Ability to interpret technical information; ✓ Negotiation skills; ✓ Time management; ✓ Knowledge of sales techniques (based on features, advantages, and benefits); ✓ Driver's License Category B; ✓ Team management. **Additional Information** WE OFFER: * Competitive remuneration aligned with the role; * Transportation allowance; * Meal/food allowance; * Medical and dental insurance; Selling high-quality new and used vehicles has always been our primary focus. We offer our customers products that fulfill all aspirations of those seeking personalized service, highly professional after-sales support, and the credibility earned through three decades of operation in the automotive market. A legacy that helped establish the prestige and tradition of the most desired consumer brands in Rio Grande do Sul—through our used vehicles—as well as the globally recognized Ford brand presence in Porto Alegre, Pelotas, and Rio Grande. Tradition, quality products, dedicated teams committed to delivering the best deal for customers, and modern infrastructure constitute SuperAuto’s recipe for success. Success made possible only through partnership among collaborators, clients, and partners—working together to build a path paved with determination, dedication, and excellence. SuperAuto—always the best for you.