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Description

Job Summary: We are seeking a commercially oriented Business Partner Customer Success professional to lead our customers' success journey, acting in a consultative and strategic capacity to drive business expansion. Key Highlights: 1. Strategic and advisory contact point between customer and company 2. Focus on revenue expansion and customer retention 3. Cross-functional collaboration to enhance the customer journey Description: We are growing and looking for a Business Partner Customer Success professional with a commercial DNA to take center stage in our customers' success journey. Responsibilities and Duties * Serve as the strategic contact point between the customer and f5, operating in a consultative and commercial manner. * Lead follow-up meetings (onboarding, check\-ins, QBRs), aligning expectations and deliverables. * Monitor performance and account health metrics, presenting results reports. * Identify expansion opportunities (upsell, cross\-sell) and support the sales team in negotiations. * Anticipate churn risks and implement retention actions. * Collaborate with Marketing, Sales, Traffic, and other departments to improve the customer journey. * Ensure customer satisfaction and growth, becoming a trusted partner in the customer's business development. Requirements and Qualifications * Experience in Customer Success, Consultative Sales, or Account Management. * Commercial mindset with strong negotiation, relationship-building, and revenue expansion skills. * Excellent verbal and written communication skills, with the ability to present and advocate ideas effectively. * Ability to analyze data and metrics to support decision-making. * Strong organizational skills to manage multiple customers in a structured manner. * Entrepreneurial attitude, ownership mindset, and results orientation. 2512140202201804655