Description
Job Summary:
Customer service professional responsible for supporting and following up with customers through various channels, ensuring issue resolution and maintaining a complete service history.
Key Highlights:
1. Multi-channel customer service (chat, email, WhatsApp, social media)
2. Full customer support throughout the purchasing process
3. Resolution of exchange, return, and refund issues
Main Responsibilities:
* Respond to customer inquiries via channels such as chat, e\-mail, WhatsApp, or social media
* Track orders, delivery deadlines, and shipment status
* Resolve issues related to exchanges, returns, and refunds
* Record customer interactions and maintain an updated service history in the system
* Support customers throughout the entire purchasing process
* Collaborate with internal departments (logistics, finance, inventory) when necessary.
Employment Type: Permanent CLT
Compensation: R$1\.550,00 \- R$2\.000,00 per month
Benefits:
* Free parking
* Meal allowance
* Transportation allowance
Experience:
* E\-COMMERCE CUSTOMER SERVICE REPRESENTATIVE (Mandatory)
Work Location: On-site