Job Summary: Responsible for structuring, governing, and optimizing high-end furniture sales commercial operations, ensuring processes, CRM, and KPIs support predictable and efficient growth. Key Highlights: 1. Strategic involvement in governance and optimization of commercial operations 2. Focus on process structuring and CRM for predictable growth 3. Responsible for enhancing the performance of the sales team Work in the high-end furniture sales segment in Cuiabá\-MT. Strategically engage in structuring, governing, and optimizing commercial operations to ensure that processes, CRM, and performance metrics sustain a predictable, efficient, and premium-brand-aligned growth model. Responsible for creating and maintaining the system that enhances the sales team’s performance. * Structure, implement, and ensure **CRM governance**, guaranteeing disciplined usage, reliable data, and clear visibility into the sales pipeline * Map, design, and optimize **commercial processes**, promoting standardization, efficiency, and scalability * Define, monitor, and analyze **key commercial performance indicators** (conversion rate, sales cycle, forecast accuracy, productivity, and efficiency) * Create and maintain **management reports and executive dashboards**, supporting the executive leadership and commercial manager in decision-making. * Ensure pipeline predictability and **quality of commercial information**. * Serve as the technical reference for CRM and performance, guiding the sales team on processes and proper tool usage * Implement and sustain **performance monitoring routines** (commercial rituals, meetings, KPIs, and analyses). * Identify bottlenecks, efficiency losses, and opportunities for continuous improvement in commercial operations * Promote integration among **sales, marketing, and support functions**, ensuring smooth workflows and aligned expectations. * Support the commercial manager with data intelligence and a systemic perspective, **without functional overlap**.
João Silva
Indeed · HR
João Silva
Indeed · HR
