Pre-sales

Description

Job Summary: We are seeking a Pre-sales professional to work in the areas of Information Security and GRC, aligning solutions with customer needs and ensuring an excellent post-sales experience. Key Highlights: 1. Strategic pre-sales engagement in Information Security and GRC 2. Focus on customer satisfaction and relationship building 3. Combines technical-commercial profile with relationship-building skills Through a team of highly specialized professionals, we work daily to maintain a high level of service that strategically supports our customers in achieving their goals within the technology and information security environment. We are moving toward the major objective of becoming the leading provider of specialized services and being recognized for our consultative approach, innovative vision, ethics, and transparency—values reflected in our actions and decision-making in today’s market. Join our team and contribute your talent. **We are hiring!** **Commercial** ------------- **Pre-sales** -------------- **Area:** Information Security and GRC **About the opportunity:** We seek a professional who will operate in the pre-sales phase, capable of identifying customer needs and matching them with appropriate solutions, while also ensuring an excellent post-sales customer experience and delivery of expected outcomes. This role combines a technical-commercial profile with strong relationship-building skills. **Responsibilities:** * Collaborate with the commercial team in lead qualification and opportunity analysis. * Deliver technical presentations and demonstrate the value of Information Security and GRC solutions. * Support the commercial department in scoping and sizing customer-requested projects, providing technical support during scope presentation meetings and aligning customer needs with offered services. * Support the sales cycle by offering technical assistance and responding to questions throughout the negotiation process. * Conduct needs-assessment meetings and workshops with prospects and customers. * Monitor implementation of solutions purchased by customers, ensuring alignment with business objectives. * Continuously monitor customer satisfaction and promote initiatives focused on success and retention. * Serve as the post-sales point of contact, conducting periodic reviews to ensure security and compliance KPIs are met. * Identify upsell and cross-sell opportunities within the existing customer base, promoting new solutions or upgrades. * Collaborate with the technical support team to resolve issues promptly. **Requirements:** * Degree in Information Security, Information Systems, IT Management, Computer Science, or related fields. * Experience in pre-sales and Customer Success roles within Information Security and GRC companies. * Ability to design and present technical solutions focused on security and compliance. * Excellent interpersonal and written communication skills, with capacity to interact effectively across all organizational levels. * Customer relationship management skills, with emphasis on satisfaction and value delivery. * Knowledge of security frameworks and standards such as ISO 27001, ISO 27701, LGPD, etc., is a plus. * Experience with GRC tools and cybersecurity solutions is an advantage. **Hard Skills (Technical Skills)** **Information Security Knowledge:** * Solid understanding of cybersecurity concepts, including risk management, security policies, cryptography, access control, and cyber threat defense. * Familiarity with security practices and frameworks such as ISO 27001, ISO 27701, NIST, PCI-DSS, LGPD, GDPR, etc. **Governance, Risk, and Compliance (GRC):** * Knowledge of GRC frameworks, including how to identify and mitigate risks within regulated organizations. * Experience in compliance processes, helping ensure solutions meet applicable laws and regulations. **Proficiency with GRC and Security Tools:** * Experience with GRC software and information security platforms, such as SIEM (Security Information and Event Management), compliance management systems, firewalls, monitoring tools, etc. * Ability to conduct product demonstrations and technical proofs of concept (PoCs). **Business Analysis and Consultative Sales:** * Ability to deeply understand the customer’s business and identify how security and GRC solutions can address specific challenges. * Experience in consultative sales, working collaboratively with customers and the commercial team to close deals. **Soft Skills (Behavioral Skills)** **Clear and Effective Communication:** Ability to communicate technical concepts clearly and accessibly to diverse audiences—from technical teams to executives and decision-makers. Capacity to confidently and persuasively lead meetings and presentations. **Customer Orientation:** Focus on customer success, always striving to understand customer needs and expectations to ensure delivered solutions meet—or exceed—them. Proactive in maintaining close customer relationships, ensuring a positive experience at every stage. **Relationship Management:** Ability to build and sustain long-term customer relationships, serving as the primary point of contact to ensure success and satisfaction. Skill in managing conflicts and resolving issues effectively and empathetically. **Problem Solving and Critical Thinking:** Ability to quickly identify problems, propose appropriate technical solutions, and act consultatively to guide both customers and internal teams. Critical analytical ability to adapt solutions to customer needs and identify improvements or innovations. **Teamwork and Collaboration:** Ease in collaborating across company departments—including commercial, technical, and support—to ensure proper solution implementation and customer success. Ability to share knowledge and work collectively toward shared goals. **Time Management and Organization:** Ability to manage multiple tasks and projects simultaneously, ensuring timely delivery of proposals, presentations, and customer follow-ups. **Advanced English is a plus** **How to apply:** ----------------------- Send your resume to ***rh@athenasecurity.com.br*** with the job title in the email subject line