Technical Support Assistant I

Description

Job Summary: We are seeking a professional passionate about innovation and excellence in customer service to join a team that revolutionizes customer interaction, enhancing sales and support. Key Highlights: 1. Dynamic work environment focused on innovation and growth 2. Being part of a team that revolutionizes customer interaction 3. Boosting sales and support by delighting people with technology If you are looking for a dynamic work environment focused on innovation and growth, this is the right place for you! We are passionate about innovation and excellence in customer service. We are a company specialized in fiber-optic internet and telephony, connecting people — that’s what drives us. Our goal is to deliver a unified and optimized experience of speed and service. You will join a team revolutionizing how companies interact with their customers. We enhance sales and support by delighting people through our technology. Always striving to scale, surprise, and grow. **Responsibilities:** * Receive calls from customers or businesses to resolve reported issues or provide information related to the inquiry prompting the customer to contact the company, identifying the relevant department or area, redirecting calls, or guiding the customer on procedures; * Provide service following planned and controlled scripts and guidelines; * Confirm all customer registration data in the system: full address, email, and preferred contact phone numbers for direct communication with the customer or the person responsible for the request; * Clearly and thoroughly record in the system all information provided by the customer (Field “Observation / Agent's Report:”); * Perform basic connectivity tests related to physical aspects, asking the customer about loose or disconnected cables and indicator lights; * Perform basic connectivity tests according to technology (Radio, ADSL, Fiber); * Inform the customer of the protocol number during service; * Check overdue installments, outstanding balances, and send related information to the customer. Job Type: Full-time CLT Compensation: R$2\.188,16 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Experience: * Customer Service (Mandatory) * Telephone Support (Mandatory) Work Location: On-site