Customer Service Team Leader

Description

Job Summary: We are seeking an organized professional with strong interpersonal skills and a service-oriented mindset to lead the customer service team and support coordination across various tasks. Key Highlights: 1. Lead and monitor the customer service team. 2. Assist coordination in issue resolution and workflows. 3. Guide and train staff on new routines. We seek a professional who embodies a service-oriented mindset, is organized, and possesses strong interpersonal skills. We value curious professionals who constantly strive for excellence. **Responsibilities and Duties** * Lead the customer service team; * Provide support to customer service departments as needed or upon request from coordination; * Monitor teams; * Procure supplies for customer service departments; * Assist coordination in resolving pending issues; * Support coordination in authorization and billing workflows; * Assist in guiding and training staff on new routines; * Perform other duties inherent to the position. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree; * In-depth knowledge of customer service processes in Emergency Care, Inpatient Services, and Appointment Scheduling departments is mandatory; * Excellent communication and leadership skills. **Additional Information** **Salary: R$ 2\.098,00 \+ R$ 324,20 (Hazard Pay)** **Schedule: Monday to Friday, 11:00 AM to 8:00 PM / Saturday, 8:00 AM to 12:00 PM** Medical Assistance Plan Dental Assistance Plan Pharmacy Allowance Meal Voucher Transportation Voucher Life Insurance Gympass \- Wellhub On-site Parking Birthday Day Off 6-Month Maternity Leave 20-Day Paternity Leave And other benefits. We believe caring for people is inspiring. That lives can be transformed, And that life itself is our most precious asset. Our purpose is to care for people: clients and/or colleagues. Serving an inspiring purpose. Understanding that, within a hospital—regardless of role or department—we are **saving lives.** We value people with a **service-oriented mindset,** who understand the importance of **spreading love,** care, and empathy, Who pursue **excellence** in everything they do, And who can **create magic** even within a hospital setting. With young, innovative, and energetic leadership committed to growth, We seek a team that will drive the hospital forward, caring for more lives every day, with technical excellence and humanity. If you believe in what we believe, join the \#TimeCheckUp