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You will join Senior’s Recife branch team: a highly engaged, high-performing group comprising professionals including new business executives and customer success executives.\n\nKey Responsibilities:\n* Establish relationships with portfolio customers, understand their needs, and present solutions aligned with their business objectives.\n* Monitor and accelerate implementation of contracted solutions, ensuring customer satisfaction.\n* Conduct periodic customer visits and follow-ups, keeping them informed about new products and services.\n* Identify cross-selling and up-selling opportunities, proposing value-adding solutions.\n* Record relevant customer information, interaction history, and plan actions based on identified needs.\n* Prepare periodic reports on customer portfolio performance, tracking key metrics.\n\n**WE ARE LOOKING FOR SOMEONE WHO:**\n* Holds a completed undergraduate degree, preferably in Business Administration, Marketing, or related fields.\n* Has experience selling software.\n* Possesses knowledge of prospecting techniques, customer service, and retention strategies.\n* Is familiar with CRM tools and data analysis.\n* Owns a vehicle and is available for travel.\n\n**WHAT COULD STRENGTHEN YOUR APPLICATION:**\n* Postgraduate degree or MBA in related areas.\n* Prior experience in technology or service-sector companies.\n\n**OUR BENEFITS:**\n* Health and dental insurance;\n* Life insurance;\n\n\n- PPLR (Profit and Results Sharing);\n* Wiipo card with flexible benefits;\n* Wiipo Club offering exclusive discounts and advantages;\n\n\n- TotalPass—gym and wellness benefit;\n* Banked hours;\n* Citizen company: extended maternity and paternity leave;\n* Newborn assistance;\n* PET care assistance;\n* Senior Corporate University;\n* Career development plan.\n\n**THE SENIOR WAY:**\n\nOur culture respects individuality and empowers people through innovation, collaboration, and autonomy. 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Someone goal-oriented, eager to exceed targets and challenges, and engaged in learning new practices. \n\n\n\n \n\n**Skills**\n\n\nCustomer service knowledge\n\n\nSales experience\n\n **What you need to have:**\n\n\nCompleted High School\n\n\nSchedule availability \n\n\n\n \n\n \n\n**Additional information** **Location**\n\nShopping Recife \\- Recife\n\n**\\#StraightTalk**\n\nOur selection process is already underway! Ready to join us?\n\n \n\nApplication and resume review\n\n\nInterviews\n\n\nFeedback and/or offer, updates about the process.\n\n **\\#**Learn more about our hiring processes by following our career page: https://tfcarreira.gupy.io/\n\n \n\nFor over 30 years, Track\\&Field has connected people to an active and healthy lifestyle through products and experiences. This is possible because we have a passionate team, with engaged individuals who care about our brand and every step of our process—from creative development to customer service in our stores, events, and platforms.\n\n \n\nAt T\\&F, you can be yourself! **Respect** for differences is part of our ecosystem—represented by employees, customers, and suppliers. 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Cruz Cabugá, 8 - Santo Amaro, Recife - PE, 50040-000, Brazil","infoId":"6455393448307412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Support Specialist (Work from Home)","content":"### **Role Overview**\n\n\n\nThe Customer Support Specialist plays a critical role in ensuring a seamless learning experience by providing comprehensive support to learners and families exclusively through digital channels. This fast\\-paced, mission\\-driven environment requires a detail\\-oriented problem\\-solver with a passion for helping people learn. This position is ideal for empathetic individuals who excel in written communication and thrive in a dynamic, non\\-voice support setting. \n\n \n\n**About Nerdy:**\n\n\n\nAt Nerdy (NYSE: NRDY) \\- the company behind Varsity Tutors \\- we're redrawing the blueprint of learning. Our Live \\+ AI™ platform fuses real\\-time human expertise with proprietary generative\\-AI systems, setting a new bar for measurable academic impact at global scale.\n\n\n\nWe recruit the kind of technologists and operators you'd bet on as solo founders \\- people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10\\-times the leverage of the merely good, we back those who play to win.\n\n\n\nFortune favors the bold. Join us.\n\n\n**How we compete:**\n\n\n* **AI\\-Native at every level** \n\nFrom the CEO to day\\-one hires, everyone builds and ships with generative AI. If you're not wielding AI, you're not done.\n* **Entrepreneurial velocity** \n\nMove at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.\n* **Free\\-market rigor** \n\nIdeas rise or fall on merit and results \\- no committees, no politics, no cap on upside.\n* **Full\\-stack ownership** \n\nYou design, build, and run what you ship; accountability is a feature, not a bug.\n* **Reward for contribution** \n\nPay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both ***what*** you achieve and ***how***you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.\n* **Relentless exploration** \n\nPush the frontier of generative AI in live learning and \\- because only the paranoid survive \\- questioning every legacy assumption along the way.\n* **Is Apolitical** \n\nYou stay focused on mission\\-aligned outcomes, not distractions or unrelated causes.\n\n\nIf you're a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns \\- while continually stretching the limits of what generative AI can do \\- come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com. \n\n \n\n**Nerdy's shareholder letters below explain our latest products and strategy:**\n\n\n* Q3\\-2025 Shareholder Letter\n* Q2\\-2025 Shareholder Letter\n* Q1\\-2025 Shareholder Letter\n\n### **Key Responsibilities**\n\n\n\nAs a Customer Support Specialist, you will:\n\n\n**Provide Comprehensive Digital Support:**\n\n\n* Manage a high volume of inbound inquiries via SMS, live chat, and email within our learning platform (no phone support required).\n* Maintain a clear, concise, and friendly writing style that enhances customer confidence and satisfaction.\n* Respond to and resolve issues quickly and accurately through written channels.\n\n\n**Resolve Technical and Account Issues:**\n\n\n* Troubleshoot and resolve platform issues, account access challenges, billing and payment inquiries, and product\\-related questions.\n* Escalate technical or unresolved issues to the appropriate internal teams as per established processes.\n* Find solutions for families regarding educational products, including 1\\-on\\-1 tutoring, online classes, and adaptive assessments.\n\n\n**Drive Quality and Process Improvement:**\n\n\n* Keep accurate records of interactions in our CRM system, with proper follow\\-ups as needed.\n* Identify recurring issues and suggest process or content improvements to reduce contact rates.\n* Actively implement feedback and coaching to improve support quality and efficiency.\n\n### **Qualifications**\n\n\n\nWe are looking for individuals who possess:\n\n\n* **Fluent English proficiency** (spoken and written) with excellent written communication skills.\n* **2\\+ years of experience** in chat, SMS, or email\\-based customer support or help desk roles.\n* Proven ability to troubleshoot and resolve customer issues in writing with clarity and professionalism.\n* High empathy and patience; capable of delivering support with a positive tone in digital interactions.\n* Exceptional attention to detail and ability to work independently as a self\\-starter.\n* Ability to multitask effectively, managing multiple conversations simultaneously.\n* Comfortable performing all job responsibilities on a laptop or computer.\n* Reliable high\\-speed internet access (**100 Mbps download, 25 Mbps upload**) via wired ethernet connection (no Wi\\-Fi, Satellite, or Cellular Hotspot/Internet).\n* A quiet work environment that promotes focus.\n\n### **Preferred Qualifications**\n\n\n* Professional experience in recruiting, education, customer service, retail, or another fast\\-paced environment.\n* An Associate's degree or higher.\n* Experience with Zendesk, Slack and AI Support Tools.\n\n### **Work Schedule**\n\n\n* Ability to work full\\-time (40 hours per week).\n* Evenings, weekends, and holidays are required based on available shifts.\n* Operating day is from **7:00 AM \\- 9:00 PM CDT**.\n\n\n**Unleash Your Full Potential at Nerdy:**\n\n\n\nJoin our global network \\- work remotely, earn top\\-tier U.S. dollar rates, and build the future of learning alongside a high\\-performing, AI\\-first team:\n\n\n* **Competitive Opportunity :** Market\\-leading compensation ($12/hr USD), with performance\\-driven growth opportunities, where results drive rewards.\n* **100% Remote:** Work from anywhere in your home country.\n* **Flexible Time Away:** Coordinate with your team for planned time off, keeping our global platform running seamlessly.\n* **Continuous Learning:** A fully paid Learning Membership for you and immediate family members—including 1:1 tutoring, unlimited on\\-demand classes, and full suite access. A unique benefit that supports personal development and helps you experience the same product you'll be supporting.\n* **Training \\& Feedback:** A fast\\-paced, collaborative, and team\\-oriented work environment with plenty of training and a feedback\\-rich culture\n* **Supercharge with AI:** Leverage cutting\\-edge AI tools to enhance your results and daily wins!\n* **Global Impact:** Contribute to an innovative platform used by learners around the world.\n* **Learn With Us:** Access to our learning membership and 4 tutoring hours to use per month!","price":"R$12/hour","unit":"per hour","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764327613000","seoName":"customer-support-specialist-work-from-home","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-carpina/cate-acct-relationship-mgmt/customer-support-specialist-work-from-home-6455393448307412/","localIds":"47","cateId":null,"tid":null,"logParams":{"tid":"32d6a004-a57f-403e-8396-13e62a320286","sid":"513afa77-7d8b-4256-bea0-49ee54549435"},"attrParams":{"summary":null,"highLight":["Support learners via digital channels","Resolve technical and account issues","Work remotely with competitive pay"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Recife,Pernambuco","unit":null}]},"addDate":1764327613148,"categoryName":"Acct Relationship Mgmt","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4366,4367","location":"Av. 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You will deliver our field KPIs and annual objectives to grow our business by carrying out activities related to pre-visit, restocking, relationship management, and post-visit stages.\n\n\n**How You Will Contribute:** \n\n\\- Communicate clearly with store managers and other staff at the stores served;\n \n\n\\- Implement contractual negotiations;\n \n\n\\- Connect sales strategies with point-of-sale execution;\n \n\n\\- Influence and negotiate additional exposure opportunities;\n \n\n\\- Retrieve products from inventory for restocking purposes;\n \n\n\\- Manage inventory of materials available in your allocation at the distribution center;\n \n\n\\- Clean and restock all required points according to the restocking plan;\n \n\n\\- Ensure that in-store materials are always up to date, in good condition, and placed in the correct locations;\n \n\n\\- Identify execution opportunities along your route;\n \n\n\\- Participate in meetings to review plans, priorities, and assumptions developed by sales/merchandising teams for point-of-sale execution;\n \n\n\\- Request support for execution-related issues;\n \n\n\\- Share best practices through messages via WhatsApp and corporate social networks;\n \n\n\\- Execute processes (inventory control, workplace safety procedures, check-in and check-out for time tracking).\n\n\n**More About This Role**\n\nWe recognize our role as agents of change to drive positive impact, which is why diversity, equity, and inclusion are among our top priorities. We believe in breaking down stereotypes and barriers to ensure societal representation within our company. To this end, we have a Diversity Committee active across four fronts: People with Disabilities (PCD), Ethnic-Racial, Women, and LGBTQIAPN\\+, and we are also part of MOVER \\- Movement for Racial Equity.\n\n\n**Prerequisites:**\n\n\\- Prior experience in merchandising (preferred);\n \n\n\\- Confident personality with strong interpersonal skills and responsibility;\n \n\n\\- Computer literacy;\n \n\n\\- Strong logical-mathematical reasoning;\n \n\n\\- Good reading and text comprehension;\n \n\n\\- Time planning;\n \n\n\\- Completed high school education;\n \n\n\\- Knowledge and use of communication tools (WhatsApp, email, Microsoft Teams).\n\n\n**Behavioral Profile:** \n\n\\- Organization and discipline;\n \n\n\\- Agility and dynamism, attitude, proactivity, and sense of urgency;\n \n\n\\- Adaptability and affinity with sales and commercial areas, and retail environments;\n \n\n\\- Self-motivation and self-determination to develop and build a career path at Mondelez;\n \n\n\\- Strong oral and written communication skills;\n \n\n\\- Collaboration;\n \n\n\\- Creativity;\n \n\n\\- Attention to detail.\n\n\n**100% On-site Position**\n\n**Relocation Support Available?**\n------------------------------------\n\n \n\nBusiness Unit Overview \n\n\n\n### **Mondelēz Brasil is the fourth largest operation of Mondelēz International worldwide, with approximately 7,500 employees who proudly produce, sell, and distribute some of Brazil’s most beloved brands of gum, candy, powdered beverages, creamy cheeses, chocolates, biscuits, and desserts. 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