Technical Support - North Industrial Zone

Description

Job Summary: A Technical Support professional to assist customers, analyze and resolve tickets, log issues, analyze system logs, and support the Development team, maintaining quality and courtesy. Key Highlights: 1. Provide technical support to users of the Electronic Time Tracking System 2. Analyze and resolve technical tickets and system issues 3. Support implementations, trainings, and module validations A technology and software development company is seeking a Technical Support professional in Joinville (North Industrial Zone). **Responsibilities:** Assist customers via support channels, providing technical support to users of the Electronic Time Tracking System. Analyze and resolve technical tickets. Log and track issues until resolution. Analyze system logs and data. Forward fixes and improvements to the Development team. Support implementations, trainings, and validations of the time tracking module. Follow internal procedures, maintaining quality and courtesy. Previous experience as a Support Analyst, Customer Service Specialist, Help Desk Technician, or Support Consultant may indicate alignment with some responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Permanent - On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 12:00 and from 13:30 to 18:00.