TECHNICAL SUPPORT ANALYST - Água Verde

Description

Job Summary: Technical Support Analyst to serve and guide customers, diagnose issues, operate systems, and collaborate in building knowledge. Key Highlights: 1. Customer service and guidance 2. Technical problem analysis and diagnosis 3. Collaboration in building corporate knowledge A software company is seeking a Technical Support Analyst in Jaraguá do Sul (Água Verde). **Responsibilities:** Serve and guide customers according to their requests. Identify the customer's actual needs and route tickets to the appropriate department(s). Analyze, simulate, and diagnose issues for technical escalation. Operate customer support systems/tools. Monitor information regarding released versions of Consistem products. Manage information conflicts with customers. Participate in and contribute to squad analyses and decisions. Collaborate in disseminating information and building corporate knowledge (e.g., content creation, project handovers, paired learning, mentoring). Previous experience as a Technical Support Specialist, Help Desk Analyst, Technical Support Technician, or Customer Service Analyst may indicate alignment with some activities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Pharmacy Benefit * Dental Plan * Health Insurance * Life Insurance * Childcare Assistance * SESC Benefit **Additional Information:** * \#UrgentOpening * Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: To be determined.