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Job Summary: Monitor and handle customer service activities, administratively forwarding the execution of processes related to installation, defects, and provisioning, while complying with health, occupational safety, and environmental management requirements. Key Highlights: 1. Commitment to health, occupational safety, and environmental management 2. An environment that values diversity and innovation 3. Focus on Purple Passion: envisioning, executing, and overcoming barriers Vice Presidency: VP Engineering and Customer Services Directorate: DIR CENTRALIZED CUSTOMER SERVICE **Location: Porto Alegre/RS** **Responsibilities and Duties** Monitor and handle customer service activities, administratively forwarding the execution of processes related to installation, defects, and provisioning. Comply with requirements for maintaining the Occupational Health and Safety Management System, participate in Occupational Health and Safety programs, understand Telefônica’s Environmental Policy, and implement it in daily activities to ensure the company’s best environmental management practices. **Requirements and Qualifications** COMPLETED HIGH SCHOOL EDUCATION \- GRADUATION CERTIFICATE **Additional Information** See what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents via a digital platform offering various categories including Gyms, Meal Vouchers (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for an annual Bonus or Profit-Sharing Plan (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll be entitled to a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your style of dress, your way of being—and where you can be authentic. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help you transform the world; • Benefit from our Educational Development Program, which offers partnerships with educational institutions providing discounts, certifications, and online courses; • Advance your career through our Internal Recruitment Program, both in Brazil and abroad—as we operate in over 17 countries! \#VivoMinhaCarreira • Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine services, and much more! • All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply for Vivo’s selection processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io, and there is no fee required for application or hiring. We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Bring Closer** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives—with security, reliability, and the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipating trends and building a future we’re proud of. This energy connects diversity, innovation, and sustainability, transforming purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, resolve issues with the right people, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also generate impact. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, PwD (Persons with Disabilities), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering a great experience to our employees. **\#VemPraVivo**
