TECHNICAL SUPPORT ASSISTANT N1 (Safe2Pay)

Description

Job Summary: As a Technical Support Assistant N1, the professional will provide customer support, manage tickets, identify and resolve issues, and deliver basic technical support for integrations. Key Highlights: 1. Multichannel support: WhatsApp, Chat, Tickets, Email, and phone 2. Basic integration support for developers 3. Creation and updating of technical processes in the knowledge base A financial institution is seeking a Technical Support Assistant N1 in Esteio. Safe2Pay is a company offering online payment solutions, facilitating financial transactions for e-commerce and digital businesses. With a focus on security and innovation, the company aims to optimize the purchasing experience for consumers and merchants. **Responsibilities:** Provide customer support through our channels: WhatsApp, Chat, Tickets, Email, and phone. Manage and handle support requests and tickets. Identify issues during customer interactions, analyze critical cases, and resolve inquiries. Escalate critical cases to the responsible team and follow up on tickets. Analyze data and generate reports upon client request. Proactively collaborate with other Safe2Pay teams to deliver customer-focused initiatives. Provide basic integration support to developers. Deliver high-quality support to Safe2Pay customers to ensure satisfaction targets are met. Create and update technical processes in the department’s knowledge base. Participate in internal team alignment meetings. Previous experience as a Junior Technical Support Analyst, Help Desk Assistant, Level 1 Support Technician, or Customer Support Assistant may indicate suitability for some responsibilities of this role. Currently pursuing a bachelor’s degree. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Profit Sharing * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Birthday Day Off **Additional Information:** * \#UrgentHiring * Employment Type: Hybrid — Hybrid work model. * Candidates from Sapucaia do Sul, Canoas, Nova Santa Rita, or São Leopoldo are also eligible for this position. * Duration: Full-time * Working Hours: Business hours. Monday to Friday.