TECHNICAL SUPPORT ASSISTANT N1 (Safe2Pay)

Description

Job Summary: N1 Technical Support professional to provide customer support, manage tickets, resolve inquiries, and monitor critical cases for online payment solutions. Key Highlights: 1. Customer support across multiple channels 2. Technical ticket management and resolution 3. Support for integrations and internal processes A financial institution is seeking an N1 Technical Support Assistant in Canoas. Safe2Pay is a company offering online payment solutions, facilitating financial transactions for e-commerce and digital businesses. With a focus on security and innovation, the company aims to optimize the purchasing experience for consumers and merchants. **Responsibilities:** Provide customer support via our channels: WhatsApp, Chat, Tickets, Email, and phone. Administer and manage support interactions and tickets. Identify issues during customer interactions, analyze critical cases, and resolve inquiries. Escalate critical cases to the responsible team and monitor ticket progress. Analyze data and generate reports upon client request. Proactively collaborate with other Safe2Pay teams to deliver customer-focused initiatives. Provide basic integration support to developers. Deliver high-quality support to Safe2Pay customers to ensure satisfaction targets are met. Create and update technical processes in the team’s knowledge base. Participate in internal team alignment meetings. Previous experience as a Junior Technical Support Analyst, Help Desk Assistant, Level 1 Support Technician, or Customer Support Assistant may indicate suitability for some responsibilities of this role. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Profit Sharing * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Birthday Day Off **Additional Information:** * \#UrgentHiring * Contract Type: Hybrid — Hybrid work model. * Candidates from Esteio, Cachoeirinha, Sapucaia do Sul, or Nova Santa Rita are also eligible for this position. * Duration: Full-time * Working Hours: Business hours. Monday to Friday.