Job Summary: Futuro Promotora is seeking a Retention Analyst to provide customer service and foster customer loyalty, with an emphasis on process optimization and financial product offerings. Key Highlights: 1. Growth potential challenge 2. Customer focus and service optimization 3. Work schedule from Monday to Friday Futuro Promotora has an exceptional opportunity for the position of Retention Analyst and is looking for qualified professionals to join our team. If you seek a challenging role with growth potential, this is your chance! Review the job details below and expand your knowledge horizons with us! Main Responsibilities: * Customer service. * Customer retention and promotion of new business opportunities. * Accurate and up-to-date guidance on available products, regulations, and financial services. * Contribution to continuous improvement processes by identifying opportunities to optimize customer service and internal procedures. * Collection management Mandatory Requirements: * Experience in sales and retention; * Completed high school education; * Negotiation skills; * Proactivity, organization, and customer focus; Desirable Requirements (advantage): * Knowledge of financial products; * Bachelor's degree completed or in progress; * Prior experience in call centers. Work Schedule and Hours: 9:00 AM to 6:00 PM (Monday to Friday). Minimum Education Level: High School (Secondary Education) Desired Education: * High School (Secondary Education) * Meal Allowance * Food Allowance * Transportation Allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
