Junior Retention Analyst

Description

Job Summary: We are seeking a Retention Analyst to provide customer service, foster customer loyalty, offer new business opportunities, and contribute to continuous improvement. Key Highlights: 1. Growth potential opportunity 2. Dynamic work environment 3. Real development opportunities #### **About the role:** We have an exceptional opportunity for the position of Retention Analyst and are looking for qualified professionals to join our team. If you seek a challenging role with growth potential, this is your chance! Check out the job details below and expand your knowledge horizons with us! #### **Main responsibilities:** * Provide customer service. * Foster customer loyalty and offer new business opportunities. * Accurately and up-to-date guide customers on available products, regulations, and financial services. * Contribute to continuous improvement processes by identifying opportunities to optimize customer service and internal processes. #### **Mandatory requirements:** * Experience in sales and retention; * Completed high school education; * Negotiation skills; * Proactivity, organization, and customer focus; #### **Desirable qualifications (preferred):** * Knowledge of financial products; * Bachelor's degree completed or in progress; * Prior experience in a call center. #### **Work schedule and hours:** * 9:00 AM to 6:00 PM (Monday to Friday). If you seek a dynamic environment, real development opportunities, and a chance to make a difference, **this is where you belong!** Join us in building the future!