Customer Success Analytics Analyst

Description

Job Summary: This Customer Success Analytics Analyst will perform tactical customer data analyses to generate insights for operational decisions and planning, contributing to the quality and evolution of data and BI processes. Key Highlights: 1. Conduct behavioral analyses and identify customer usage patterns 2. Propose data-driven operational recommendations for Customer Success (CS) teams 3. Create and maintain operational and tactical dashboards in BI tools A+A Educação is the **largest digital education ecosystem in the country**, integrating solutions in content, technology, and services, with the purpose of expanding the horizons of knowledge! Today, we have published over 4,000 books, impacted over 1,000 educational institutions, more than 800 collaborators, and 3.5 million students. This Customer Success Analytics Analyst will be primarily challenged to independently conduct tactical customer data analyses, generating insights that guide operational decisions and support short- and medium-term planning. They will also actively contribute to improving the quality and evolution of the area’s data and BI processes. Check out the details below! **Responsibilities and Duties** * Conduct intermediate behavioral analyses (segmentations, trend analyses, cohort comparisons); * Identify usage and behavioral patterns affecting key metrics, such as retention; * Perform exploratory analyses to support hypothesis validation; * Propose data-driven operational recommendations for CS teams and related areas; * Support the development and maintenance of forecasting models for operational metrics; * Conduct correlation analyses between customer behavior and financial outcomes; * Contribute to building planning scenarios (baseline, optimistic, and conservative); * Monitor performance deviations versus targets and investigate root causes; * Prepare analytical materials for planning meetings (War Room, Committees, etc.); * Create and maintain operational and tactical dashboards in BI tools; * Document technical specifications for data pipelines and analytical processes. **Requirements and Qualifications** * Experience in planning or data-related roles; * Degree in Engineering, Statistics, or Data Science; * Intermediate/advanced SQL; * Advanced Excel (complex formulas, Power Query, and advanced pivot tables); * BI tools (Power BI or Tableau), with experience creating dashboards, calculated measures, and relationship modeling; * Intermediate-level Python or R; * Applied statistics (correlations, distribution analysis, and basic hypothesis testing); * Knowledge of Customer Success metrics (CAC, LTV, churn rate, NPS, health score); * Intermediate knowledge of AI tools for automating operational processes and tasks. **Soft Skills:** * Analytical mindset; * Relationship-building and communication skills; * Flexibility and adaptability; * Proactivity. **Additional Information** **Our Benefits:** * Meal Allowance, Food Voucher, and Transportation Voucher; * Comprehensive medical and dental insurance with 100% company-covered monthly fees; * Daycare allowance for mothers; * Wellhub (Gympass): access to over 250 fitness modalities across more than 50,000 gyms; * Profit-Sharing Program (PPR), aligned with goal and objective achievement; * Birthday day off to celebrate with loved ones; * Education assistance for undergraduate, graduate, and language courses, plus discounts at partner institutions. **A+A Educação** is a ***edtech*** specializing in **higher and professional education**, enabling the digital transformation of its partners through an educational experience platform. It serves over one thousand higher education institutions (HEIs), helping impact over 3.5 million students. It fully addresses the needs of HEIs, scientific societies, and hospitals by offering an integrated high-tech ecosystem combining quality content and education-focused services. For students and faculty, it delivers a seamless and engaging learning journey covering all teaching stages — from enrollment and admissions processes, through virtual learning environments and student engagement, to assessments and certifications. **So, what makes us a Great Place to Work?** * We uphold a strong and inspiring purpose: working in noble sectors like education and healthcare is a source of great pride. * We have a modern, intelligent headquarters featuring collaborative spaces, a garden, and a cafeteria. * We value people's development: talent lifecycle programs, course discounts at partner institutions, digital and physical libraries, and book purchase vouchers for our e-commerce. * We foster an innovation-friendly environment and view mistakes as learning opportunities. * Together, we are stronger — thus, we cultivate an environment conducive to feedback and knowledge sharing. At A+A Educação, integrity is one of our core values; we embrace diversity and therefore make no distinctions among candidates. **Looking for openings on our Technology team?** **Visit:** maisaedu- tech.gupy.io/ **Looking for openings on our Commercial team?** **Visit:** maisaedu- sales.gupy.io/