[Pzz] Senior Collections Analyst

Description

Job Summary: Responsible for the strategic and operational management of the accounts receivable portfolio, focusing on credit recovery, delinquency reduction, and continuous process improvement. Key Highlights: 1. Strategic management of multinational accounts receivable 2. Autonomous work focused on reducing delinquency 3. Constant interface with internal departments and international clients **Summary:** Responsible for the strategic and operational management of the accounts receivable portfolio of subsidiaries in the United States, Brazil, and the United Kingdom, focusing on credit recovery, delinquency reduction, and continuous improvement of collections processes. This position requires autonomous performance, fluent English communication for interaction with international clients, critical account analysis, structured payment negotiation, and constant interface with internal departments such as Sales, Customer Success, and Accounting. The professional must ensure portfolio financial health, mitigate credit risk, and support leadership with strategic analyses and indicators.**Responsibilities** * Collections Management and Credit Recovery * Manage portfolios of domestic and international clients. * Monitor aging lists by country and currency. * Work to reduce DSO (Days Sales Outstanding). * Conduct structured negotiations for payment plans. * Perform active follow\-ups via telephone and e\-mail (in Portuguese and English). * Ensure compliance with agreed terms. * Risk Analysis and Prevention * Identify delinquency patterns. * Assess credit risk and recommend credit limit reviews. * Support the definition and review of Provision for Doubtful Debts (PDD). * Proactively collaborate with sales departments. * Dispute and Reconciliation Management * Resolve billing disputes in a structured manner. * Provide detailed account reconciliations. * Address root causes of recurring issues. * Reporting and Metrics * Prepare monthly and quarterly collections reports. * Present metrics including: + Aging by bucket + DSO + % overdue + Recovery of overdue credits * Support internal and external audits when required. * Process Management and Continuous Improvement * Suggest improvements to collections workflows. * Support process standardization across countries. * Ensure adherence to internal policies and international best practices. * Additional Operational Activities * Upload invoices to customer portals. * Record interactions in the accounting system. * Interface with external collection agencies. * Generate periodic reports. **Technical Knowledge** **Required:** * Fluent English (spoken and written) * Intermediate/advanced Excel * Experience with ERP systems or financial software **Education/Qualifications:** **Required:** * Knowledge of financial metrics (DSO, Aging, PDD) * Experience handling multiple currencies * Experience in a multinational environment **Skills:** * Strong analytical ability * Organization and discipline * Assertive and diplomatic communication * Negotiation-oriented profile * Autonomy and sense of priority * Ability to work under deadlines and targets **Experience/Background:** * Minimum 3–5 years in accounts receivable / collections. * Experience with international clients. * Experience in structured negotiation and dispute resolution. lJDwkt8UqN