Job Summary: The Commercial Assistant will support the Customer Success team by scheduling meetings, contacting leads, handling post-sales activities, updating the CRM, and supporting retention strategies. Key Highlights: 1. Essential support in customer relationship and success. 2. Opportunity to apply communication and negotiation skills. 3. Collaboration within a dynamic and innovative team. Grow with us! If you are passionate about customer relationships, possess clear communication skills, and enjoy contributing to an increasingly strategic and efficient experience, this opportunity is perfect for you! ? As a **Commercial Assistant**, you will play an essential role in supporting the team: assisting in scheduling strategic meetings, making first contact with qualified leads, strengthening post\-sales relationships, updating the CRM, and supporting initiatives that drive customer retention, engagement, and satisfaction. **Responsibilities:** * Assist Customer Success analysts in scheduling strategic meetings with the customer base, ensuring alignment with their needs and objectives. * Make initial contact with qualified leads, identifying opportunities for engagement and growth within the customer base. * Contribute to the execution of post\-sales strategies, helping strengthen customer relationships and promote loyalty. * Support the implementation of customer retention initiatives, proposing solutions aligned with company strategies. * Maintain updated and organized information in the CRM, recording interactions and opportunity statuses. * Collaborate with the team to propose improvements in service and qualification processes, focusing on efficiency and results. * Ensure customer satisfaction across all interactions, strengthening relationships and promoting a positive experience. **Requirements:** * Currently pursuing a bachelor’s degree in Commercial Management, Business Administration, Management Processes, or related fields; * Excellent oral and written communication skills; * Negotiation skills; * Strong interpersonal skills; * Familiarity with CRM platforms; * Proficiency with Microsoft Office tools. **Preferred Qualifications:** * Experience in SaaS or B2B companies; * Awareness of emerging business challenges, with discipline in professional development and continuous learning; * Strategic mindset. If you identify with this challenge and want to join a dynamic and innovative team, come join us! ? ? Apply now and take the next step in your career!