Telemarketing Operator

Description

Job Summary: The Telemarketing Operator makes outbound calls and handles incoming customer calls, presenting services and products persuasively, conducting surveys, and registering customers to acquire, retain, and recover clients. Key Highlights: 1. Customer acquisition and retention via teleservice 2. Conducting market research and scheduling appointments 3. Participating in school training sessions and events The Telemarketing Operator is responsible for making outbound calls and handling incoming customer calls, clearly and persuasively presenting services and products. Additionally, the operator conducts surveys and registers customers, exclusively through teleservice. Following carefully planned scripts and guidelines, the operator plays a fundamental role in acquiring, retaining, and recovering customers, ensuring a positive experience aligned with the company's objectives. **1\. Conduct market research to acquire new customers and partners:** Carry out research to identify market opportunities and potential customers and partners, collecting relevant information to support the school's sales strategy. **2\. Execute the research script and schedule customer appointments by phone:** Strictly follow the research and appointment-scheduling script, ensuring all customer interactions are consistent and informative to maximize conversion success rates. **3\. Meet or exceed visit and acquisition targets set by the supervisor:** Actively work to meet or surpass the visit and new-customer acquisition targets established by the supervisor, contributing to the growth of the school's customer base. **4\. Acquire customers and partners for the school:** Engage in prospecting new customers and partners, effectively and persuasively promoting the school's courses and services to expand its contact network and enrollment numbers. **5\. Travel for training and/or events:** Participate in scheduled travel for training sessions or events aimed at enhancing knowledge and skills, and representing the school at networking and promotional opportunities. **6\. Request equipment from the supervisor when necessary:** Identify the need for equipment or materials required to perform daily tasks and request them from the supervisor, ensuring that work tools are always available. **7\. Keep documents organized:** Manage and organize documentation related to customer interactions and completed activities, ensuring easy access and control over relevant information. **8\. Maintain an organized workplace:** Ensure cleanliness and order in the workplace, creating an environment conducive to daily productivity and efficiency. **9\. Attend meetings, fairs, and events:** Participate in team meetings, fairs, and events organized by the school, contributing to strengthening the institution's image and facilitating knowledge exchange. **10\. Conduct retention calls following the script:** Make retention calls to customers using appropriate scripts to address concerns and offer solutions, aiming to maintain student satisfaction and loyalty. **11\. Assist the supervisor as needed:** Provide support to the supervisor across various tasks, helping coordinate the team and execute activities that contribute to the department's smooth operation. **12\. Perform other duties pertinent to the position upon supervisor's request:** Remain available to carry out additional tasks assigned by the supervisor, adapting to the team's and school's evolving needs.