Concierge – Executive Checkup

Description

Job Summary: Grupo Baía Sul is seeking a Concierge for its Executive Checkup service, responsible for ensuring a seamless, welcoming, and personalized experience for high-end clients. Key Highlights: 1. Deliver excellence in care, innovation, and patient experience. 2. Ensure a seamless, welcoming, and personalized experience. 3. Be part of an integrated team focused on quality and relationships. Grupo Baía Sul is a healthcare reference in Santa Catarina, bringing together Hospital Baía Sul, Imperial Hospital de Caridade, Clínica Imagem, and Baía Sul Mulher. We focus on excellence in care, innovation, and, above all, the patient experience. To strengthen our **Executive Checkup** service, we seek a **Concierge**, who will be a key player in the care journey of high-end clients, ensuring a seamless, welcoming, and personalized experience at every stage. We value professionals with an ownership mindset, attention to detail, and passion for service. You will join an integrated team that works closely with the clinical staff and consistently prioritizes quality and relationships. **Responsibilities and Duties** * Welcome and accompany Executive Checkup clients throughout their entire journey at the facility; * Ensure schedule organization and smooth workflow, monitoring appointments and priorities; * Serve as the main contact point between patients, clinical staff, and support departments; * Anticipate needs and provide proactive support, ensuring a differentiated experience; * Manage incidents promptly and seek effective solutions; * Support appointment scheduling, confirmations, and pre- and post-visit guidance; * Contribute to building and maintaining relationships with physicians and the multidisciplinary team. **Requirements and Qualifications** * Prior customer service experience, preferably in premium services, hospitality, hotel management, or healthcare; * Experience managing schedules or patient flow is a plus; * Experience working in environments requiring high standards of service and discretion. **Additional Information** * Completed or ongoing undergraduate degree (e.g., Administration, Hospitality, Tourism, Communications, health-related fields, or related areas); * Excellent verbal communication skills and professional demeanor; * Strong organizational skills and ability to manage multiple tasks simultaneously; * Proactivity and problem-solving ability; * Discretion and confidentiality when handling sensitive information; * Proficiency in basic tools (Microsoft Office suite, scheduling systems, and/or electronic medical records); Advantages: * Experience in hospital settings or high-end clinics; * Training or certifications in customer service, patient experience, or hospitality. At Hospital Care, we believe that *uniting is the best way to care*, so join us in this journey. Explore our opportunities and find the ideal position for you! Here, you’ll encounter challenges, collaboration, and learning across diverse areas of expertise.