Junior BackOffice Analyst

Description

Job Summary: Perform routine analysis of customer service activities and monitor internal and external requests, handling cases in CRM and managing logistics processes. Key Highlights: 1. Customer service, logistics, or transportation operations experience 2. Career development with IDP, feedback, and corporate university 3. Diversity, equity, and inclusion culture, recognized by GPTW Perform routine analysis of customer service activities as well as monitor and execute requests from internal and external customers. **Responsibilities and duties** YOUR DAILY ROUTINE INCLUDES: 1\- Handle cases in CRM; 2 \- Request road transport service plan during peak demand; 3 \- Manage road transport retention (exceeded free time); 4 \- Ensure cargo readiness for loading; 5 \- Monitor shipments \- Loading and Arrival Notices; 6 \- General notifications \- Omissions, cargo incidents; 7 \- Handle shipment cancellations: overweight, leakage, customer request, and others; 8 \- Control cargo held at ports (to be delivered). 9 \- Monitor vessel closing \- GCP Dashboard. **Requirements and qualifications** EDUCATION: * Completed bachelor’s degree in Administration, Logistics, Port Management, Production Engineering, or related fields; DESIRABLE QUALIFICATIONS: * Postgraduate specialization in Administration, Logistics, Port Management, Production Engineering, or related fields; * Prior experience in customer service, logistics, or transportation operations; * Negotiation and problem-solving skills in a dynamic environment; * Organizational skills and attention to detail for operational process control; * Strong communication and ability to interact with various company departments and customers; * CRM knowledge (Salesforce); * Intermediate Office package \- Especially Microsoft Excel and Power BI; * Agile methodologies. **Additional information** **What does Log\-In offer?** * **To care for your physical and mental health:** Health insurance and dental plan, extendable to dependents; Viva Bem Program: Focused on Physical Health, Emotional Health, and Social Health. Amor de Mãe Program \| Pregnant Women Program ‍ Gympass (discounts at gyms). * **To support your daily life:** Transportation allowance or door-to-door transportation (terminal); Meal or food allowance. At Christmas, we receive double the food allowance; Loginers: Opportunity to work and exchange daily knowledge with an incredible, welcoming team; Hybrid work model; Ah! Here, we celebrate all major holidays * **To develop your career:** Individual Development Plan (IDP) construction with your leader; Feedback and development culture; Training and access to Corporate University (Unilog\-In); People Cycle: With annual performance evaluation Goal tracking * **You at the center:** ‍️ Therapeutic Moment: The Therapeutic Moment combines two activities through a break focused on occupational gymnastics and stretching. Living area: Dedicated space for enjoying coffee Diversity Squad: Here, we are all plural. We have a group of people who promote topics related to diversity, equity, and inclusion. Reimbursements: Daycare/Preschool, Eyeglasses, and School Supplies Day Off: Leave granted for birthday celebration. has context menu WORK SCHEDULE: Monday to Friday, from 8 a.m. to 5 p.m. WORK LOCATION: Itajaí At Log\-In, we are driven by people — disruptive, engaged, and passionate people committed to delivering the country’s best integrated logistics solutions. We connect Brazil and Mercosur efficiently, intelligently, and purposefully — because, for us, logistics goes far beyond moving cargo: we move opportunities, businesses, and stories. We are over **1\.000 hearts**, who every day put into practice values reflecting our essence: **Simplicity, Ownership Mindset, Team Spirit, Customer-Centricity, Safety, and Results Focus.** These are the pillars guiding us, making our journey more solid, human, and collaborative. Our culture and care for our people propel us further each day. We believe in **diverse, equitable, and inclusive environments**, and our dedication is reflected in what matters most: the experience of the people who make Log\-In happen. In 2025, we were once again recognized with the **Great Place to Work (GPTW) Seal**, achievements reinforcing our commitment to building an environment where everyone can grow, learn, and take pride in being part of Log\-In. Our journey is also guided by innovation, responsibility, and environmental commitment. We evolve to deliver more efficient, technological, and sustainable solutions for our customers and for the future. **Join Log\-In.** It will be a pleasure to have you building this journey with us!