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Job Summary: We are seeking professionals with experience in technical support and customer service to analyze and resolve incidents in our WMS system, ensuring an agile and efficient user experience. Key Highlights: 1. Working in collaborative teams with autonomy and a focus on real business impact. 2. Tangible challenges and participation in decisions that shape products. 3. A culture that respects individuality and empowers people through innovation. At Senior, technology is built by collaborative teams—autonomous, responsible, and focused on delivering real business impact. You will work on solutions that evolve continuously, tackling tangible challenges and participating in decisions that shape products used by thousands of companies. To help drive the tech ecosystem with us, learn more about our **Senior Technology Manifesto**. **ABOUT THE CHALLENGE:** We are looking for professionals with experience in technical support and customer service, capable of analyzing and resolving incidents related to our WMS system, ensuring an agile and efficient experience for users. If you seek a career full of challenges and growth opportunities, possess strong communication skills, proactivity, and the ability to work well in a team, this is the right place for you. Here, we make a difference in our customers’ lives! We help them achieve outstanding results by identifying the best path to maximize their deliverables. We seek engaged, dynamic individuals who get things done! There’s no routine here—only many challenges and daily learning opportunities. **Key Responsibilities:** * Provide technical support and guidance to users, resolving issues related to the WMS system via phone, chat, and tickets. * Support customers with low- to medium-complexity requests. * Analyze scenarios to identify probable root causes. * Identify and resolve incidents. * Simulate scenarios and document findings to accelerate problem resolution for the Level 2 team\. * Create knowledge base articles. * Collaborate with the team on related activities. **WHAT WE EXPECT FROM YOU:** * Bachelor’s degree in Information Technology, Information Systems, Computer Engineering, or related fields. * Experience in technical support and customer service. * Knowledge of operating systems (Windows, Linux), Microsoft Office suite, and support and ticketing tools (e.g., Zendesk, etc). **WHAT COULD ENHANCE YOUR CANDIDACY:** * Familiarity with WMS systems or integrated logistics workflows. * Knowledge of computer networks, servers, virtualization, and information security. * Relevant certifications in the field of Information Technology. **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR \- Profit-sharing and performance bonus; * Wiipo Card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass \- Gym and wellness benefit; * OnHappy \- Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * PET assistance; * Senior Corporate University; * Career development plan. **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, offering opportunities that embrace diversity of people and ideas. This is how we achieve great results—driving customer success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our openings and learn more about being a Senior professional on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest software developers for business management in the country. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose—Empowering People and Accelerating Business—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media:
