E-commerce Customer Service

Description

Job Summary: We are seeking a communicative and proactive individual to deliver enchanting customer service on social media and e-commerce platforms, as well as provide support to influencers. Key Highlights: 1. Customer service on social media and e-commerce 2. Support in managing relationships with partner influencers 3. Focus on beauty and self-care with empathy and agility We are looking for a communicative, proactive, and passionate individual deeply engaged in the world of beauty and self-care. The primary focus will be delivering enchanting customer service across social media and e-commerce channels, as well as providing support in managing relationships with partner influencers. **Responsibilities:** \- Respond to direct messages and comments on social media (Instagram, TikTok, WhatsApp, and email) with empathy and agility. \- Handle e-commerce customer service (customer support): track orders, exchanges, returns, and answer product-related questions. \- Record customer and influencer feedback to continuously improve the experience. **Requirements:** \- Prior experience in customer service, digital customer support (SAC), or social media management. \- Excellent written and interpersonal communication skills. \- Basic knowledge of platforms such as Instagram, TikTok, WhatsApp Business, and email. Employment Type: Full-time CLT Employment Type: Full-time CLT Compensation: R$1\.900,00 \- R$2\.000,00 per month Work Location: On-site