AWS Support Technician

Description

Job Summary: We are seeking a proactive professional to provide technical support and customer service, resolving incidents in WMS systems and collaborating with the team. Key Highlights: 1. Working collaboratively in an autonomous team focused on real-world impact 2. Daily challenges and continuous learning 3. Focus on empowering people and driving business growth At Senior, technology is built by collaborative teams that operate with autonomy, accountability, and a focus on delivering tangible business impact. You will work on solutions that evolve continuously, tackling concrete challenges and participating in decisions that shape products used by thousands of companies. To help drive the tech ecosystem with us, learn more about our **Senior Technology Manifesto**. **ABOUT THE CHALLENGE:** We seek professionals experienced in technical support and customer service, capable of analyzing and resolving incidents related to our WMS system while ensuring an agile and efficient user experience. If you are looking for a career full of challenges and growth opportunities, possess strong communication skills, proactivity, and the ability to work effectively in a team, this is the right place for you. Here, we make a difference in our customers’ lives! We help them achieve outstanding results by identifying the best path to maximize their deliverables. We seek engaged, dynamic individuals who get things done! There’s no routine here—there are many challenges, and you learn something new every day. **Key Responsibilities:** * Provide technical support and guidance to users, resolving issues related to the WMS system via phone, chat, and tickets. * Support customers with low- to medium-complexity requests. * Analyze scenarios to identify probable root causes. * Identify and resolve potential incidents. * Simulate scenarios and document findings to accelerate problem resolution for the Level 2 (N2) team. * Create knowledge base articles. * Collaborate with the team on related activities. **WHAT WE EXPECT FROM YOU:** * Bachelor’s degree completed in Information Technology, Information Systems, Computer Engineering, or related fields. * Experience in technical support and customer service roles. * Knowledge of operating systems (Windows, Linux), Microsoft Office suite, and support and ticketing tools (e.g., Zendesk, etc.) **WHAT MAY STRENGTHEN YOUR APPLICATION:** * Familiarity with WMS systems or integrated logistics workflows. * Knowledge of computer networks, servers, virtualization, and information security. * Relevant certifications in the Information Technology field. **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR — Profit and Results Sharing Program; * Wiipo Card with flexible benefits; * Wiipo Club offering exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel benefits and advantages; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * Pet assistance; * Senior Corporate University; * Career development plan. **Our Senior Way:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, offering opportunities that embrace diversity of people and thought. This is how we achieve outstanding results—driving client success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest software developers for business management in the country. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our footprint across Latin America. The quality of our solutions stems from the work of over 3,600 professionals and a comprehensive portfolio designed for high performance. Guided by our purpose — “Empower People and Drive Business Growth” — we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration — because propelling the future is fundamental to who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: