Customer Service Analyst (CSR)

Description

Job Summary: We are seeking a Customer Service Analyst to support customers, ensuring the best experience through humanized, agile, and efficient service. Key Highlights: 1. Multichannel and personalized customer service. 2. Effective resolution of inquiries, complaints, and requests. 3. Focus on customer satisfaction and loyalty. We seek a Customer Service Analyst to provide customer support, delivering humanized, agile, and efficient service, ensuring the best experience across all touchpoints. **Key Responsibilities:** * Serve customers via multiple channels (telephone, chat, e-mail, social media, among others). * Understand customer needs and provide customized solutions. * Record, track, and update all interactions in the system. * Resolve inquiries, complaints, and requests promptly and effectively. * Manage and monitor exchange, return, and refund processes. * Ensure customer satisfaction and loyalty. * Analyze customer service metrics and reports. * Develop and implement continuous improvements in service processes. * Monitor service quality and performance. * Collaborate cross-functionally to ensure agility and efficiency in solutions. **Desired Profile:** * Excellent verbal and written communication skills. * Empathetic, organized, and results-oriented profile. * Problem-solving ability and focus on customer experience. **Requirements:** * Customer service experience High school diploma completed