Job Summary: Responsible for network monitoring, incident analysis, remote technical support, and ticket tracking to ensure service stability and performance. Key Highlights: 1. Direct involvement in service stability and performance 2. Focus on monitoring, troubleshooting, and L2/L3 fault analysis 3. Support for field and engineering teams Responsible for network monitoring, incident analysis and resolution, remote technical support, and tracking tickets with carriers and vendors. Direct involvement in service stability and performance. Key Responsibilities: Network monitoring (OLT, Switches, Routers, and Links) Remote support and troubleshooting L2/L3 fault analysis Ticket logging and tracking Support for field and engineering teams Requirements: Knowledge of TCP/IP networking Understanding of VLAN, PPPoE, DHCP, and DNS Experience with Internet Service Providers is a plus Strong communication and organizational skills Compensation: R$2\.550,00 \- R$3\.125,78 per month Benefits: * Fuel allowance * Internet allowance * Meal voucher * Food allowance Work Location: On-site