Processing Agent

Description

Job Summary: We are seeking a Processing Agent (customer service + technical) for the Visa and Education department who is organized, detail-oriented, and enjoys handling processes and challenges. Key Highlights: 1. Customer service and support via email and telephone. 2. Preparation of materials for visa and immigration application processes. 3. Support in defining application strategies and administrative activities. **About Immi** Immi, founded in 2012, is a pioneer in providing visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success chances in each process. **Job Description** We are seeking a **Processing Agent (customer service\+technical)** to work remotely in the Visa and Education department — a professional who is organized, detail-oriented, and enjoys handling processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial guidance required to begin the process and subsequently outlining application steps; * Provide customer support via email and telephone, clarifying doubts based on official information, receiving required documents, and following up on deadlines to expedite the process; * Conduct preliminary document review and advise customers on necessary adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing client folders; * Support the manager in defining the optimal application strategy for the client’s case; * Prepare application materials, such as checklists, questionnaires, homework, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions for process/department KPIs; * Participate in company-organized and promoted alignment meetings and training sessions; **Requirements:** * Completed undergraduate degree (Tourism, Business Administration, International Relations, or related fields); * Experience in visas and immigration; * Experience in customer relationship management; * Proven proficiency in Microsoft Office suite; * Clear and concise communication skills (verbal and written); * Familiarity with Google Workspace (Docs, Sheets, Slides); * Experience with CRM systems; * Document analysis experience is a plus; * Intermediate English; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to work well in teams; * Self-confidence; * Flexibility to manage and resolve unexpected issues; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Role** Employment Type: CLT (Consolidated Labor Laws) Working Hours: Full-time position, up to 44 hours per week, Monday through Friday. Salary: R$ 2\.600,00 Benefits: * Meal allowance or food voucher ($28\.99 per working day of the month); * Health insurance plan, effective after probation period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Screening Question(s): * Do you have a computer and a suitable remote work environment? * What is your English proficiency level? Basic, intermediate, or advanced? * Do you have PROVEN experience with immigration services? Education: * Bachelor’s degree (Mandatory) Experience: * Customer Service (Mandatory) Work Location: Remote